CRST The Transportation Solution, Inc. · 3 hours ago
Customer Support Specialist
Amherst, NY 14228, USA
Full-time
Onsite
New Grad, Entry Level
$20.25/hr - $20.25/hrCRST The Transportation Solution, Inc. is seeking a Customer Support Specialist to support their Home Solutions – Installs business. The role involves managing customer inquiries and service issues across multiple channels, ensuring high-quality service and customer satisfaction.
Transportation
Responsibilities
Respond to inbound customer contacts involving scheduling and rescheduling, order modifications, payment processing, complaints, and general service inquiries
Assess customer concerns, identify root causes, determine appropriate solutions, and follow through to resolution
Update, track, and maintain service orders and customer records across internal and external systems
Support sales-related interactions by receiving warm leads and assisting with timely, accurate service procurement
Act as a liaison between customers, clients, servicers, and internal teams to ensure clear communication and issue escalation when needed
Navigate multiple systems to upload documentation, update statuses, and accurately log customer interactions
Apply sound judgment in non-routine or high-emotion situations while operating within established guidelines
Qualification
Required
Experience handling customer inquiries, complaints, or service coordination in a fast-paced environment
Strong verbal and written communication skills with the ability to explain information clearly and professionally
Sound judgment and problem-solving ability, especially in non-routine situations
Comfort navigating multiple systems and maintaining accurate documentation
Reliability, adaptability, and the ability to learn new tools and processes quickly
Preferred
Experience handling high-volume or high-emotion customer interactions
Background supporting scheduling, order management, or service delivery processes
A two-year degree or applicable work experience with demonstrated success
Benefits
Comprehensive package including medical, dental, and vision coverage
Prescription drug and telemedicine services
Company-paid life and disability insurance
Retirement savings with company match
Paid time off
Holidays
Parental leave
Additional voluntary benefits
Employee discounts
Company
CRST The Transportation Solution, Inc.
For 70 years, CRST has delivered on its promises to customers, growing to be one of the nation’s largest privately held transportation and logistics companies.
Founded in 1995
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Gannon
Group President
Recent News
Corridor Business Journal
2025-04-12
Company data provided by crunchbase