Vanguard Title Company · 6 days ago
Client Support Specialist
Auburn Hills,MI,US
Full-time
Onsite
Entry Level
1+ years expVanguard Title Company is a title agency seeking a dedicated Client Support Specialist to provide exceptional service to clients. This role involves being the first point of contact for clients, assisting with questions related to title and escrow services, and ensuring smooth communication throughout real estate transactions.
InsuranceProfessional ServicesReal Estate
Responsibilities
Serve as the primary point of contact for clients, responding to questions related to title, escrow, and the closing process
Provide timely, accurate updates on the status of real estate transactions
Communicate effectively with real estate agents, lenders, buyers, sellers, and attorneys to ensure all parties remain informed throughout the transaction
Assist clients by answering general questions and directing inquiries to the appropriate department when needed
Work closely with escrow officers, title officers, and internal teams to resolve issues and support smooth, on-time closings
Manage incoming calls, emails, and client inquiries, providing clear solutions and follow-up as necessary
Maintain detailed and accurate records of all client communications and transaction updates
Track transaction milestones and coordinate with internal teams to help ensure timely closings
Support office operations by assisting with closing packages, including delivery to notaries and logging returned documents
Assist with administrative tasks such as scheduling appointments and processing payments
Help maintain a professional, organized, and welcoming office environment for clients
Qualification
Required
High school diploma or equivalent
1-3 years of experience in customer service or administrative support
Excellent verbal and written communication skills, with the ability to explain complex information clearly and effectively
Proficiency with Microsoft Office Suite
Exceptional organizational and multitasking skills, with the ability to manage multiple client interactions simultaneously
Strong problem-solving skills and ability to work independently in a fast-paced environment
High attention to detail and accuracy, particularly when dealing with legal documents and sensitive information
Customer-focused mindset with the ability to maintain professionalism in challenging situations
Preferred
Experience with escrow or title software (such as SoftPro, RamQuest, or ResWare)
Experience working in a title agency, real estate firm, or escrow office
Company
Vanguard Title Company
Vanguard Title has over 30 years of experience in real estate, title insurance, mortgage documentation, and closing techniques.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Strat
Co-founder / Owner
Robert Considine
Co-Founder / Manager
Recent News
2025-10-22
Company data provided by crunchbase