Chesapeake Regional Healthcare · 12 hours ago
Billing Follow-Up CRMG
Chesapeake, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expChesapeake Regional Healthcare is seeking a Billing and Follow-up Representative responsible for the compliant, accurate and timely billing and follow-up of all outpatient clinic patients. The role involves providing customer service regarding patient accounts, verifying demographic and insurance information, and following up on outstanding claims and balances to maximize patient satisfaction and practice profitability.
Health CareHospitalMedical
Responsibilities
Provide customer service both on the telephone and in the office for all patients and authorized representatives regarding patient accounts in accordance with practice protocol. Patient calls regarding accounts receivable should be returned within 2 business days to ensure maximum patient satisfaction
Verify all demographic and insurance information in patient registration of the practice management system at the time of charge entry to ensure accuracy, provide feedback to other front office staff members and to ensure timely reimbursement
Follow-up on all outstanding insurance claims at 60-days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability
Follow-up on all outstanding patient account balances at 90-days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability using the A/R aged reports
Provide information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement as needed
Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills within five working days of receipt to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction
Recommend accounts for outside collection when internal collection efforts fail in accordance with practice protocol
Qualification
Required
At least six months experience working directly with Physician Medical Office Accounts Receivables
High school diploma or GED is required
Proficiency with all facets of the medical practice management system including patient registration, charge entry, insurance processing, advanced collections, reports, and ledger inquiry
Maintain an organized, efficient and professional work environment
Adhere to all practice policies related to OSHA, HIPAA and Medicare Compliance
Exhibit excellent customer relations to patients, visitors, physicians, and co-workers
Exhibit courteous communication skills and an ability to work with others, exercising good judgment in performance of job duties
Demonstrate courtesy, compassion, and respect to others in adherence of the hospital's philosophy and policy for promoting positive work and customer environments
Work as a team to continuously improve work quality
Demonstrate a commitment to flexible work schedules when it is necessary
Present self in a positive manner as reflected by personal attire and etiquette
Attend required hospital-wide orientations, meetings, and in-services
Preferred
A college degree is preferred
Athena and EPIC experience a plus
Company
Chesapeake Regional Healthcare
Chesapeake Regional Healthcare renders rehabilitation, behavioral health, hospice, emergency care, surgery and home healthcare services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reese Jackson
President & CEO
Bailey Uggeri
Care Partner
Recent News
The Virginian-Pilot
2025-12-27
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2025-10-15
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