eTeam · 1 day ago
IT Field Technician
Racine, WI
Full-time
Onsite
Entry, Mid Level
2+ years expHP Inc is seeking an IT Field Technician to ensure optimal performance of systems and provide excellent customer service. The role involves monitoring systems, resolving technical issues, conducting installations, and adhering to established protocols to maintain service quality.
Information Technology
Responsibilities
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance
Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
Completes process-oriented assignments, shares technical information, and supports department-level operational plans
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision
Qualification
Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance
Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
Completes process-oriented assignments, shares technical information, and supports department-level operational plans
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision
Preferred
Amazon Web Services
Auditing
Business Process
Business Requirements
Change Management
Computer Science
Data Analysis
Information Systems
Information Technology Infrastructure Library
IT Service Management
Linux
Microsoft Azure
Project Management
SAP Applications
Technical Support
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase