Rasmussen University · 1 week ago
Financial Aid Advisor
United States
Full-time
Remote
Entry Level
1+ years expRasmussen University is dedicated to changing lives through innovative educational programs and is seeking a Financial Aid Advisor. This role serves as the primary contact for students and staff, providing exceptional customer service and assisting with the financial aid process while maintaining compliance with federal and state regulations.
Higher Education
Responsibilities
Provide students and staff alike with a positive, responsive experience, including personal attention and knowledgeable guidance through the financial aid process
Provide exceptional customer service via multiple communication mediums (e.g. phone, email, chat), with a focus on single-source service and by adhering to pre-defined service standards
Obtain and maintain current knowledge of federal and state financial aid regulations for a variety of aid programs and the ability to apply this information to problem resolution
Provide problem resolution or escalate highly unique or complex issues to a Financial Aid Manager, as appropriate
Conduct consistent and frequent outreach to students via telephone, email and text in an effort to secure financial aid eligibility documentation
Accurately document all student-related interactions in student information system and provide appropriate and timely financial aid responses
Maintain eligibility to access the National Student Loan Data System, (NSLDS), as defined by the US Department of Education. Essentially, to maintain access to NSLDS, one must not have defaulted on any student loan in the past, currently be in default or otherwise negatively impact access to NSLDS
Scan and upload necessary documentation and complete data entry support to the Financial Aid Processing and Awarding Unit
Attend and participate in team, SFA department meetings for the purpose of obtaining and sharing information
Participate in lean processes and strategic planning activities
Embody the spirit of the University’s mission and vision in daily activities
Support and contribute towards University’s commitment to diversity and inclusion
Perform other duties as directed, requested or assigned
Qualification
Required
Associate's Degree Required. Specialization in Accounting, Business, Finance or related field
Minimum of one to three years of relevant customer service and/or financial aid experience, or equivalent combination of education and experience
Exceptional customer service skills and belief in single-source service
Strong interpersonal, written and verbal communication skills
Excellent organization and time management skills with ability to prioritize and manage multiple demands with minimal supervision; maintain accurate records and files
Demonstrated ability to remain calm under pressure, remain positive and maintain a high level of professionalism
Strong command of the English language, in both oral and written form
Preferred
Experience in a service-oriented call-center preferred
General knowledge of the higher education industry preferred, but not required
Proficiency in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and Power Point
Working knowledge of financial software, CampusNexus, preferred
Company
Rasmussen University
Rasmussen University, a university accredited by the Higher Learning Commission offering Certificates and Diplomas, up through Associate’s, Bachelor’s, Master’s and Doctoral degree programs.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-10-28Acquired
Leadership Team
Mischelle Henry, MBA, COC, CPC-I, CCS-P
CEO
Dwayne Bertotto
Senior Vice President and Chief Operations Officer
Recent News
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