Fanatics · 15 hours ago
Fanatics Markets Relationship Executive
Los Angeles, CA
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
4+ years expFanatics is a leading global digital sports platform that connects sports fans with a variety of products and services. The Fanatics Markets Relationship Executive is responsible for acquiring, onboarding, and managing high-priority customers, ensuring they receive value from the prediction and trading app while driving customer engagement and retention.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns
Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity
Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis
Build trust quickly and convert interested prospects into active, engaged customers
Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform
Educate customers on market mechanics, event opportunities, and platform features
Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions
Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events
Reactivate dormant customers and deepen relationships with existing highest-priority users
Anticipate customer needs and proactively solve problems to deliver a premium experience
Represent Fanatics Markets professionally in customer conversations, events, and industry interactions
Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities
Qualification
Required
4 plus years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
Proven ability to build relationships quickly and influence customer behavior through direct communication
Comfort with high-volume outbound outreach and frequent customer interaction
Strong written and verbal communication skills, especially in informal, 1:1 settings
Highly organized, reliable, and accountable - you follow through
Ability to thrive in fast-paced, evolving environments with minimal structure
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
2026-01-17
Sports Business Journal
2026-01-16
Sports Business Journal
2026-01-16
Company data provided by crunchbase