Baxter International Inc. · 10 hours ago
Customer Service Representative
Batesville, IN
Full-time
Hybrid
Entry Level
$18/hr - $18/hr
2+ years expBaxter International Inc. is dedicated to redefining healthcare delivery and empowering individuals to make a meaningful impact. The Customer Service Representative will provide support for internal and external customers on Hill-Rom Products in a call center technical support environment, ensuring efficient customer service and order management.
BiotechnologyClinical TrialsHealth CareMedical
Responsibilities
Phone support for all incoming calls to department
Research account number/Request new account number for customers
Research part numbers for customers
Run reports to provide purchase histories for beds and parts
Place orders in the ERP system for all customers (Fax, Email and Phone)
Verification of shipments for customers
Request new part numbers and pricing to be added to ERP system
Generation of RMAs for return products
Verify serial numbers for warranty, and version of bed to determine bed functions for correct parts to be ordered
Work with the Credit Department on parts orders with credit holds
Work with Service Stores on back ordered parts and ship dates
Qualification
Required
High school diploma or GED required
2+ years customer service experience preferred
Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook
Ability to communicate effectively with internal and external customers
Strong written and verbal communication skills required
Strong analytical and organizational skills required
High attention to detail required
A strong individual contributor who can work effectively in a team environment
Schedule flexibility; ability to work weekends and holidays
Availability to work Monday-Friday from 9:30am-6pm
Preferred
Experience working in a healthcare setting preferred
Bilingual in Spanish a plus
Benefits
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits
Company
Baxter International Inc.
For nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world.
10001+ employees
H1B Sponsorship
Baxter International Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (17)
2022 (18)
2021 (6)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$2.28BKey Investors
German Federal Ministry of Education and Research
2025-12-08Post Ipo Debt· $600M
2021-04-21Grant· $1.81M
2019-05-15Post Ipo Debt· $1.68B
Leadership Team
Andrew Hider
President and Chief Executive Officer
Giuseppe Accogli
EVP & Chief Operating Officer
Recent News
HospitalManagement.net
2026-01-16
Company data provided by crunchbase