Public Service Credit Union, Michigan · 1 hour ago
Collections Specialist
ROMULUS,MI,US
Full-time
Onsite
Mid Level
3+ years expPublic Service Credit Union is looking for a motivated and detail-oriented Collections Specialist to join their team. This role is crucial in managing delinquency and ensuring the security of the credit union’s collateral by handling the collections process and maintaining strong customer relationships while complying with regulatory requirements.
CreditFinancial ServicesProfessional Services
Responsibilities
Regularly communicate with members regarding their past-due accounts. Address their concerns, resolve payment issues promptly and verify their current contact information (address, phone number and email, place of employment, source of income)
Process advanced collection transactions (i.e., repossessions, bankruptcies)
Collect on small charged off accounts; make recommendations on loans to be charged off
Collaborate and support other departments to resolve any issues or discrepancies that may affect account statuses
Gather current data on members thru social media accounts, credit report information, criminal history, property records, etc
Analyze credit reports and loan documents to ensure accuracy of the information provided at the time of the loan
Determine the best course of action to assist the member. Recommend extension agreements or suggest loans tailored to their financial situation
Keep up-to-date notes regarding members. Document conversations, payment arrangements, and any relevant details
Recommend and prepare accounts for repossession and external collection proceedings. Includes legal action and third-party collections as well as providing follow-up support
Analyze loan documents and credit reports. Ensure compliance with collections regulations and policies, identify any potential risk factors
Follow up on legal accounts and recommend plans of action. Represent credit union in court actions
Perform other duties as assigned
Qualification
Required
3+ years of experience in Collections, or related experience
High School or GED
Proficiency in computer usage, including Office 365 SharePoint, Teams, Word, Excel, Outlook, and PowerPoint
Proficient in job related software, core systems
Ability to prioritize tasks and meet deadlines in a fast-paced and evolving environment
Embraces and embodies the PSCU organizational culture and acts as brand ambassador
Excellent presentation, communication, and interpersonal skills
A proactive and results-oriented approach to work
Demonstrates personal financial responsibility, integrity, and high work ethics
A strong understanding of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Familiarity with these regulations ensures compliance and ethical practices
Detail-oriented with a focus on accuracy and quality
Ability to work effectively both independently and as part of a team
Satisfactory attendance/punctuality record
Benefits
Competitive wages
Career growth / Robust training program
Work life balance
Top quality health insurance (Full Time)
Paid Time Off (accrued and available for use immediately)
Paid holidays (Full Time)
Banking hours / Closed on Sunday’s
Tuition Reimbursement
401(K) Plan
Dental & Vision Insurance (Full Time)
Short & Long-Term Disability (Full Time)
Life Insurance (Full Time)
Company
Public Service Credit Union, Michigan
Public Service Credit Union is a community credit union with 11 locations in the Metro Detroit Area.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.96MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $4.96M
Leadership Team
Melissa Espinoza, CPA
Chief Financial Officer/SVP of Support
Angelo Fanaras
VP/CIO
Recent News
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