SMS Data Products Group, Inc. · 8 hours ago
IT Customer Service Interface
US-CA
Full-time
Onsite
Entry Level
1+ years expSMS Data Products Group, Inc. is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services. The IT Customer Service Interface serves as the primary point of contact for all AFRL-W Rocket Lab customer technology support, responsible for documenting work orders and providing high levels of customer service.
GovernmentHardwareInformation TechnologySoftwareTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Answer phone calls to IT Helpdesk extension
Manage walk-up requests for IT Helpdesk support
Monitor incoming IT Helpdesk support request emails
Document the problem with the technical detail(s) within the Web Help Desk ticket
Gather end user information
Research, diagnose, and troubleshoot basic customer problems
Document the problem and resolution in helpdesk ticketing system
Escalate problem(s) to Tier I for troubleshooting
Utilize remote support software to provide end user support
Create training and self-guided instructional materials for employees
Establish and maintain a reputation for excellence in customer support
Qualification
Required
High School Diploma/GED
A minimum of one (1) year of experience in using Microsoft Office (Word, Excel, Outlook, etc.)
Excellent written and verbal skills
Strong problem-solving ability
DoD Interim Secret clearance or higher
Preferred
Help Desk Institute Support Center Analyst (HDI-SCA) certified (or must able to obtain within 90-days)
Familiarity with web browsers
Company
SMS Data Products Group, Inc.
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Rosecan
President & CEO
Chuck Luedke
Chief Technology Officer
Company data provided by crunchbase