Informa · 4 hours ago
Sales Operations Specialist
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expInforma Festivals is redefining B2B events by bringing together influential creative, technology, and business festivals. They are looking for a Sales Operations Specialist to ensure seamless post-sales operations and delivery excellence, maintaining data accuracy and overseeing deliverable tracking for event sponsors.
B2BBusiness IntelligenceEventsInformation ServicesLead GenerationMarketingPublishing
Responsibilities
Maintain data accuracy throughout the entire contract lifecycle from post-sale through event completion
Review and process fully executed event contracts within Salesforce, ensuring seamless integration and full compliance
Manage comprehensive product inventory tracking throughout the sales order process, including sponsorship inventories and detailed floor plans
Facilitate clean handover of sales order information to fulfillment and delivery teams
Oversee quality control for client billing and invoicing processes, serving as the primary point of contact for sales teams on all billing matters
Manage the sales order amendment process to ensure changes are accurately reflected throughout the complete event lifecycle
Conduct thorough audits and reconcile data disparities across multiple systems
Collaborate effectively with Sales, Marketing, Customer Success, and Event Operations teams to confirm contract status and ensure timely delivery of onsite event requirements
Identify and implement strategic process improvements to enhance overall revenue operations efficiency
Develop and maintain standardized procedures and comprehensive documentation
Monitor compliance with established policies and procedures across all operations
Track client deliverables using internal systems and maintain accurate reporting of deliverable status
Support and maintain our digital event platform to ensure optimal functionality and client experience
Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
Ensure timely and accurate distribution of event leads and post-event deliverables
Support comprehensive event rebook processes, collateral management, and tracking from the beginning of the event lifecycle through completion
Respond to internal client questions and provide technical support for digital platform issues
Provide responsive triage and support to sales teams by addressing specific client delivery requests
Partner with Event Operations teams to deliver excellent service standards
Connect internal stakeholders with appropriate resources and information
Support conference exhibitor management through internal systems coordination
Qualification
Required
2-3 years of demonstrable experience in a quality control environment with focus on data accuracy, delivery excellence, reporting precision, and reconciliation of programs
Experience in Account Management, Customer Support, or Operations roles
Exceptional organizational abilities with proven capability to balance multiple complex projects while maintaining absolute attention to detail
Strong focus on accuracy and timeliness of deadlines and delivery requirements
Proficiency with CRM systems, preferably Salesforce
Ability to communicate solutions clearly and effectively to peers and management
Excellence in cross-departmental collaboration and stakeholder management
Strong analytical and problem-solving abilities
Ability to thrive in fast-paced environments while managing multiple priorities simultaneously
Preferred
Experience in B2B events or technology industry
Knowledge of billing or revenue operations processes
Advanced Salesforce platform knowledge
Benefits
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
Company
Informa
Informa is a business intelligence, academic publishing, knowledge, and events group.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-05-30IPO
Leadership Team
Andrew Mullins
CEO Informa Connect Division
Patrick Martell
Chief Executive, Business Intelligence Division
Recent News
2025-12-24
Company data provided by crunchbase