Internet Brands · 6 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $80K/yr
5+ years expInternet Brands is a fully integrated online media and software services company focused on high-value vertical categories. The Customer Success Manager serves as a subject matter expert in client data analysis and customer education, collaborating with various teams to enhance client engagement and satisfaction while developing training programs and AI automation initiatives.
B2BB2CE-CommerceInternetWeb Development
Hiring Manager
John Elander
Responsibilities
Act as the subject matter expert in analyzing client data and translating insights into actionable strategies that drive measurable business outcomes
Regularly synthesize analytics into clear, impactful recommendations for both internal teams and clients
Partner with cross-functional leaders to identify trends, opportunities, and success drivers within client portfolios
Mentor and coach the entire Customer Success Specialist team to strengthen their ability to support, train, and educate customers effectively
Cultivate an environment centered on excellence in customer service and proactive engagement
Develop and implement an industry-leading onboarding and training program, ensuring customers achieve value and confidence from day one
Serve as a resource to the Sales team, contributing strategic insights and participating in pitches for high-value clients and prospects
Collaborate closely with Marketing and Product teams to align customer insights with roadmap priorities, messaging, and market positioning
Act as a prompt technologist and subject matter contributor in the development and refinement of our AI automation layer, helping to shape tools that improve scalability and client experience
Stay informed on current and emerging industry trends, technologies, and sentiment, adapting customer education and engagement strategies accordingly
Represent the organization in public speaking engagements, webinars, and client-facing events as a thought leader and trusted advisor
Qualification
Required
Bachelor's degree in Business, Marketing, Analytics, or related field (Master's preferred)
5+ (2+ in multi-family) years of experience in Customer Success, Client Strategy, or Customer Enablement, with demonstrated success leading teams and programs
Strong analytical and storytelling skills—ability to translate data into actionable insights for diverse audiences
Proven experience collaborating across Sales, Product, and Marketing functions
Exceptional presentation, communication, and public speaking skills
Passionate about innovation, customer engagement, and continuous learning
Benefits
Health insurance options such as medical, dental, and vision coverage
Flexible spending accounts (FSA) for medical and dependent care
Short-term and long-term disability insurance
Life and AD&D insurance
401(k) retirement savings plan with a company match
Paid time off (PTO)
Paid holidays
Commuter benefits
Access to our Employee Assistance Program (EAP) and well-being coaching services
Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services
Company
Internet Brands
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets.
5001-10000 employees
H1B Sponsorship
Internet Brands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (45)
2023 (4)
2022 (3)
2021 (47)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$286.73MKey Investors
Impact Venture Partners
2014-07-08Post Ipo Equity· $6.73M
2014-06-03Acquired
2007-11-16IPO
Leadership Team
Robert Brisco
CEO
J
Joseph Rosenblum
CTO
Recent News
2025-10-16
Company data provided by crunchbase