Customer Success Manager jobs in United States
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Employbridge · 14 hours ago

Customer Success Manager

positionNashville Metro
timeFull-time
remoteOnsite
seniorityMid Level
money$65K/yr - $72K/yr
date3+ years exp

Employbridge is seeking an operations-first Customer Success Manager to oversee day-to-day execution for a portfolio of fulfillment clients. This role focuses on managing client relationships, ensuring operational stability, and tracking performance metrics rather than sales quotas.

AutomotiveConsultingHuman ResourcesProfessional ServicesRecruitingStaffing Agency
Hiring Manager
Shay Gutierrez
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Responsibilities

Serve as the primary operational contact for assigned 3PL clients
Lead weekly/monthly operational check-ins and QBRs
Manage expectations around SLAs, cutoffs, capacity, and scope
Proactively identify risks before they become escalations
Oversee inbound receiving performance (ASNs, appointments, discrepancies)
Monitor inventory accuracy, cycle counts, audits, and reconciliations
Support outbound operations including batching, kitting, and shipping cutoffs
Coordinate returns processing and disposition workflows
Track and report on core fulfillment KPIs:
On-time ship %, order cycle time
Receiving turnaround
Inventory accuracy
Pick/pack error rate
Backorders, damages, and claims
Lead root-cause analysis (RCA) and corrective/preventative action plans (CAPA)
Own issue resolution from identification through closure
Act as the bridge between clients and internal teams:
Warehouse operations
Inventory control
IT / WMS support
Billing & finance
Lead escalations calmly and decisively, especially during peak periods
Document issues, outcomes, and process improvements
Enforce customer compliance with packaging, labeling, ASN, and inbound rules
Contribute to SOP creation and continuous improvement initiatives
Support new client onboarding and operational launches

Qualification

3PL experienceWMS experienceAdvanced Excel skillsInventory controlE-commerce fulfillmentCommunication skillsProblem-solving

Required

3+ years in 3PL, fulfillment, warehouse operations, or supply chain
Strong understanding of inbound, inventory, outbound, and returns workflows
Experience working in or alongside a WMS
Advanced Excel / Google Sheets skills (pivots, lookups, reconciliations)
Ability to analyze operational data and explain it clearly to customers
Proven experience handling escalations and operational issues
Excellent written and verbal communication skills

Preferred

Previous warehouse operations or inventory control leadership
E-commerce fulfillment experience (Shopify, Amazon, DTC brands)
Carrier and shipping knowledge (UPS, FedEx, USPS)
Experience supporting peak season or high-volume operations

Company

Employbridge

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Glassdoor3.6
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EmployBridge provides a host of industry-specific staffing solutions and workforce management strategies.
dateFounded in 1997
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
http://www.employbridge.com/

Funding

Current Stage
Late Stage
Total Funding
$11.63M
Key Investors
Morgan Stanley Capital Partners
2021-06-03Acquired
2017-06-29Series Unknown· $2.04M
2015-04-02Seed· $0.93M

Leadership Team

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William Grubbs
Interim Chief Executive Officer
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Teri Miller
Chief Financial Officer
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Recent News

Business Wire
Employbridge Announces CEO Appointment
2026-01-11
Morningstar.com
Employbridge Names Tim Dupree as Chief Operating Officer
2025-09-29
GlobeNewswire News Room
Employbridge Announces Leadership Transition
2025-07-07
Company data provided by crunchbase