Pratt Industries · 14 hours ago
Customer Service Representative
Austell, GA
Full-time
Onsite
New Grad, Entry LevelPratt Industries is a rapidly growing company seeking a Customer Service Representative to manage day-to-day customer requirements. The role involves handling customer orders, addressing inquiries and complaints, and working closely with sales and internal teams to ensure timely delivery and invoicing accuracy.
ManufacturingRecycling
Responsibilities
Working closely with our sales team to promote business retention and growth
Creating specs for production with information provided from sales & design
Processing customer purchase orders
Handling business customer complaints and questions and following-up with appropriate internal personnel as required
Confirming On Time and In Full (OTIF) Shipments
Providing rapid responses to all customer tactical needs (order needs, order changes, freight questions, etc.)
Tracking warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyzing monthly usages and re-stocking per customer
Maintaining business customer files
Complying with company policies and procedures
Additional duties as assigned by management
Qualification
Required
High school diploma or GED
Experience with customer service in the manufacturing industry
Experience with management of multiple customer accounts
Strong communication skills both written and verbal
Intermediate computer skills
Strong math/algebra skills
Problem solving and critical thinking
Superior time management skills including the ability to manage multiple issues concurrently
Excellent crisis manager who demonstrates high emotional control under adverse conditions
Excellent employee relations skills including being an active listener
Demonstrate confidence including providing a consistent leadership style
Professional appearance to support his/her role as a managerial representative of the company
Preferred
Bachelor's degree or equivalent education and experience
Experience with Amtech software
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Parental leave
Vision insurance
Company
Pratt Industries
Pratt Industries is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper company.
Founded in 1985
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Philip Elder
Manufacturing Executive
Recent News
Company data provided by crunchbase