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Waggle · 11 hours ago

Customer Service Specialist

Blaine, MN

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $55K/yr

Waggle is a company focused on providing excellent customer support for their e-commerce operations. The Customer Service Specialist will manage all inbound communication related to online orders and serve as the primary problem solver for customers.

ApparelE-CommerceSporting GoodsWholesale

Hiring Manager

Jack Hayden

Responsibilities

Serve as the primary point of contact for all customer inquires related to online orders via email and phone

Help identify opportunities to improve customer communication, FAQs, policies or internal workflows based on real customer feedback

Maintain details and organized records of customer interactions, orders and resolutions within customer service systems

Process returns, exchanges, refunds and order adjustments in accordance with company policies while maintaining a positive customer experience

Handle all returned packages including unboxing, identification and inspection

Update systems to accurately reflect returned items ensuring accurate warehouse inventory counts

Collaborate with fulfillment, e-commerce and retail teams to resolve shipping issues, inventory discrepancies

Identify recurring customer questions, order issues or process breakdowns and communicate insights to internal teams

Support Waggle sponsored events as needed

Other duties as assigned

Qualification

Problem-solvingCommunication skillsMicrosoft Office SuiteCustomer service experienceShopifyShip StationPower BI

Required

High school diploma or equivalent

Excellent problem-solving, listening and communication skills

Proficient in Microsoft Office Suite

Comfortable lifting and moving packages weighing 40+ lbs and alternating between sitting and standing throughout the shift

Preferred

Bachelor's degree

Prior customer service experience

Comfortable in dynamic, fast-growth environments with changing priorities

Familiarity with warehousing, order tracking and inventory platforms like shopify, ship station and Power BI

Benefits

Simple IRA and/or Roth with company match

Health Insurance (Medical, Dental, Vision, FSA)

Employer-Sponsored Life/AD&D Insurance

Paid Time Off

Apparel & Gifting Allowance

Company

Waggle

WAGGLE noun /ˈwæɡl/ a golfer's unique club movement made above the ball prior to taking a stroke Golf term, golf brand. Simple, right? Sort of.

Founded in 2018

Rockville, Minnesota, USA

11-50 employees

https://getyourwaggleon.com

Funding

Current Stage

Early Stage

Leadership Team

Travis Baker

President & Founder

Recent News

Twin Cities Business

Minnesota Is a Hotbed for Golf Apparel Startups

2025-08-19

Fast 50: Waggle debuts on The List at No. 4

2024-10-25

Company data provided by crunchbase