A&T Systems, Inc. · 2 days ago
Personal Computer Support Technician (Tier II) (WSMR)
White Sands Missile Range
Full-time
Onsite
Entry Level
$28.36/hr - $28.36/hr
1+ years expA&T Systems, Inc. is seeking a Personal Computer Support Technician to provide remote and touch labor Desktop Support at White Sands Missile Range, NM. This Tier II role involves maintaining and supporting computers and peripherals, troubleshooting issues, and providing administrative support to customers.
Information TechnologyTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Level 2 maintenance and support of computers and peripherals via phone or onsite support
Duties include creating, editing and closing service desk tickets via Remedy; imaging, deploying and troubleshooting Windows as well as MS Office 365, as well as, other software applications
Affect moves of equipment from one location to another to include breakdown and setup of the same
Provide basic troubleshooting to printers, multi-function devices and mobile devices such as laptops and iPhones
Provide extended support to remote users and have to troubleshoot remote access/VPN issues
Additional duties include providing customers with information on warranty support and contacts when needed; performs system upgrades to include testing, removing and replacing equipment to the Line Replaceable Unit (LRU); maintains an inventory of minor repair parts; disposal of sensitive materials; provides administrative support to include documentation, updating computer databases, providing feedback surveys, creating job status reports, hand receipts
Qualification
Required
1 Year of PC and peripheral installation, upgrade, corrective/preventative maintenance support, level 1 phone support
High School Diploma
Formal Computer Training (College or IT Tech Schools)
Ability to effectively communicate information and have creative direction in one-on-one and small group situation with co-workers, staff (onsite and the corporate) as well as vendors
Windows Operating System
MS Office 365
Must have valid driver's license and ability to drive regionally as required
Must have a Government Security clearance /Secret Level
DOD 8570.01-M IAT-II Certification
Individual should be self-motivated, organized, creative, a team player, and capable of multi-tasking
Ability to lift over 50 pounds occasionally
Company
A&T Systems, Inc.
A&T Systems is a 100% employee-owned, small business with 40 years’ experience offering IT, Telecom, and Cloud Managed Services to State, Federal, and DoD customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Nouravarsani
Vice President & Cloud Service Program manager
Fred Sanders
VP Emeritus, Sales, Marketing & Strategic Relationships
Company data provided by crunchbase