Pratt Industries · 21 hours ago
Customer Support Analyst
Stockton, CA
Full-time
Onsite
New Grad, Entry LevelPratt Industries is seeking a Customer Support Analyst who will focus on developing, tracking, and analyzing business activity related to customer service and experience. The role involves providing data-driven insights and maintaining effective communication with various stakeholders to enhance overall customer service.
ManufacturingRecycling
Responsibilities
Must be able to communicate at a high level to production employees, management and customers
This position must be computer literate
General office duties, ordering supplies, scanning/faxing, filing, answering phones
Maintain excellent working conditions, a safe work environment, and high morale within the plant
Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant
Must display emotional control in time sensitive situations and be able to multi-task
Must be able to communicate clearly and effectively
Strong decision making ability, self-motivated and results-oriented
Ability to work effectively and independently in a multi-task, high-volume environment
Comply with company policies and procedures
Experienced in Microsoft Office is required
Transfer built orders into Supply Connect program
Print productions orders
Maintain spreadsheets
Maintain and run reports
Print production labels and needed forms
Review and understand backlog
Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
Input data into customer sites such as TMS, TMC
Coordinates appointments for shipment pick up
Assists with activities involving customer requirements
Maintain customer files
Scan and email all BOL to Retail’s Central Receiving Manager
Qualification
Required
Must be able to communicate at a high level to production employees, management and customers
This position must be computer literate
General office duties, ordering supplies, scanning/faxing, filing, answering phones
Maintain excellent working conditions, a safe work environment, and high morale within the plant
Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant
Must display emotional control in time sensitive situations and be able to multi-task
Must be able to communicate clearly and effectively
Strong decision making ability, self-motivated and results-oriented
Ability to work effectively and independently in a multi-task, high-volume environment
Comply with company policies and procedures
Experienced in Microsoft Office is required
High school diploma or GED
Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence
Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards – knowledge of the DC Quality System along with Customer requirements
Employee is regularly required to walk and talk and hear, stand, and sit. Position requires walking on manufacturing floor. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able lift 15 to 45 pounds
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment can be loud. Climate in the plant may be hot, cool, or cold
Preferred
Experience working in a manufacturing environment
Computer data-entry experience
Experience in the corrugated box industry
Company
Pratt Industries
Pratt Industries is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper company.
Founded in 1985
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Philip Elder
Manufacturing Executive
Recent News
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