Industrial Metal Supply Co. · 1 day ago
Customer Service Fulfillment Specialist
Gardena, CA
Full-time
Hybrid
Entry Level
$25/hr - $25/hr
1+ years expIndustrial Metal Supply Co. is a premier metals distributor serving California and Arizona, focused on enhancing customer experience through efficient service. The Customer Service Fulfillment Specialist is responsible for providing front-line customer service, verifying and preparing orders, and assisting with material movement while emphasizing safety and efficiency.
Mining & Metals
Responsibilities
Greet and check in customers at the will call counter
Verify orders, answer product or order-related inquiries, and direct customers to the pickup area
Prep and stage customer orders for pickup, ensuring accuracy and quality
Provide basic sales support, including answering questions about products and assisting with add-on sales or order changes
Communicate effectively with the sales or dispatch teams to resolve customer issues or order discrepancies
Load and unload metal products using forklifts and pallet jacks
Safely handle and move various types of metal materials (sheets, bars, tubes, etc.)
Maintain a clean and organized pickup and staging area
Control access to inventory storage and equipment areas
Monitor and maintain safety gear and ensure all equipment is used according to company safety protocols
Assist with regular inventory counts and material tracking
Qualification
Required
High school diploma or GED
1+ year of experience in customer service, warehouse, or material handling (preferably in metal, construction, or industrial sectors)
Forklift certification or willingness to obtain
Strong communication skills and attention to detail
Ability to lift up to 50 lbs and work in a warehouse environment
Basic computer skills for order lookups and data entry
Preferred
Bilingual (English/Spanish) a plus
Benefits
A supportive, inclusive atmosphere on a team that values your contributions.
An attractive and competitive compensation package.
Opportunities for growth and development via work experience and offerings from our HR/People Resources team.
Company
Industrial Metal Supply Co.
Industrial Metal Supply Company (IMS) is a full line metal distributor serving the needs of metal users throughout California and Arizona since 1948.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Cohen
Chief Operating Officer
Albanidia Holcomb, PHR
Talent Acquisition Partner
Recent News
2022-08-30
Company data provided by crunchbase