Dynatrace · 18 hours ago
Lead Customer Success Engineer
Detroit, MI
Full-time
Hybrid
Senior Level, Lead/Staff
$116K/yr - $145K/yr
5+ years expDynatrace is a one-product software company focused on creating real value for large enterprises. As a Lead Customer Success Engineer, you will build and maintain post-sales relationships with strategic customers, serving as a trusted advisor to ensure successful deployment and adoption of Dynatrace products.
Business Process Automation (BPA)Developer ToolsEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Coach, Mentor, and provide feedback on an ongoing basis to other CSE’s while providing tactical recommendations
Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements
Function as a frontline technical resource for “best practice” and informal customer questions
Engage and review with customer support as a customer advocate to ensure speedy resolution of customer issues
Engage with Product management as the customer advocate on product roadmap discussions
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Maintain current functional and technical knowledge of Dynatrace products and services
Help to document best practices in developing and using Dynatrace
Partners with support engineers, PM, and R&D to help customers and account teams to speed resolution. They must help, communicate, escalate and advocate on behalf of the customer
Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds
Helps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc
Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
5+ years of experience
Prior leadership experience that is demonstratable
Experience working with large enterprise customers, including executive leadership
Demonstrated ability in leadership, mentorship, and organizational behavior
A track record of going above and beyond for your team and customers
Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences
Must have exceptional English written and verbal communications skills
Impeccable time management skills and an ability to self-direct
Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace
Willingness to learn new technologies and resolve complex technical issues
Professional Level Dynatrace certification (or get certification within six months)
Industry-relevant Associate Level certification (AWS, Azure, k8s, …)
Strong technical understanding and experience in SaaS industry
Familiar with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc
Familiar with one or more of the following technologies related to Dynatrace: Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, REACT and JBoss
Familiar with one or more of the following technologies related to Dynatrace: Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
Familiar with one or more of the following technologies related to Dynatrace: Mobile application technologies such as iOS and Android Webkit
Familiar with one or more of the following technologies related to Dynatrace: DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc
Familiar with one or more of the following technologies related to Dynatrace: CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment
Benefits
Company-sponsored premium benefits
Medical
Dental
Vacation/holidays
Company matching 401(k) Plan
Company
Dynatrace
Dynatrace delivers answers and intelligent automation from data.
5001-10000 employees
H1B Sponsorship
Dynatrace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (25)
2023 (15)
2022 (23)
2021 (23)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$21.9MKey Investors
KB SecuritiesBain Capital Ventures
2023-03-23Post Ipo Equity
2019-07-31IPO
2011-07-06Acquired
Leadership Team
Rick McConnell
CEO of Dynatrace
Bernd Greifeneder
CTO
Recent News
2026-01-22
TechAfrica News
2026-01-20
Company data provided by crunchbase