DisclosedRx · 1 day ago
Saving Program Supervisor (MUST HAVE 3+ YEARS IN PBM/PHARMACY EXPERIENCE)
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $65K/yr
3+ years expDisclosedRx is focused on providing effective prescription cost-savings support, and they are seeking a Savings Program Supervisor to oversee the Savings Team's daily operations. This role involves leadership, coaching, and ensuring high service standards while collaborating with cross-functional teams to improve operational efficiency.
Hospital & Health Care
Responsibilities
Supervises and supports a team of Savings Advocate/Coordinators to ensure performance expectations, service standards, and savings outcomes are met
Monitors daily workflows, case volumes, turnaround times, and team productivity to ensure operational targets are achieved
Provides ongoing coaching, feedback, and performance management, including regular one-on-ones and development planning
Assists with onboarding and training of new team members, reinforcing policies, procedures, and best practices
Reviews cases, documentation, and savings outcomes to ensure accuracy, consistency, and compliance with internal standards
Addresses escalated member, pharmacy, or provider issues, ensuring timely and professional resolution
Tracks and reports on key performance indicators (KPIs) such as productivity, quality, response times, and savings impact
Identifies trends, gaps, or operational challenges and collaborates with leadership to implement solutions
Ensures adherence to internal policies, workflows, and regulatory requirements
Collaborates with cross-functional teams including Clinical, Client Success, and Technology to support savings initiatives
Participates in process improvement initiatives, pilot programs, and workflow enhancements
Supports quality assurance activities, audits, and continuous improvement efforts
Performs other duties as assigned or requested. Any one position may not include all the duties listed; these duties represent the key responsibilities typically associated with this role
Qualification
Required
3+ years in PBM/pharmacy experience
2+ years of experience in healthcare operations, PBM, pharmacy benefits, or member support services
1+ year of supervisory, lead, or team management experience (formal or informal)
Strong understanding of prescription benefits and medication cost-saving strategies
Demonstrated ability to coach, develop, and motivate team members
Experience working with productivity metrics, quality standards, and operational reporting
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
High level of professionalism and ability to handle confidential member information
Preferred
Experience managing remote or distributed teams
Familiarity with call center metrics, case management systems, or CRM platforms
Experience supporting process improvement or operational scaling initiatives
Company
DisclosedRx
DisclosedRx provides the best pharmacy benefits for your employees at the lowest total net cost.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
D
Daniel Rush
Founding Partner
Recent News
2025-06-03
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