Chick-fil-A Corporate Support Center · 16 hours ago
Sr. Technical Program Lead
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
4+ years expChick-fil-A Corporate Support Center is focused on enhancing its operations through Automation, Analytics, and Data Literacy. The Sr. Technical Program Lead will be responsible for developing and executing the vision and strategy for advanced analytics products, collaborating with cross-functional teams to ensure successful integration and adoption of these products within the organization.
Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food
Responsibilities
Work with more senior program leaders to develop the vision and strategy for the advanced analytics products within the scope of their program assignment
Work with more senior program leaders to develop product charters, plans, and roadmaps to advance the development and implementation of advanced analytics products within their program
Align with business users and stakeholders on product requirements, scope and plan product release cycles for advanced analytics products within their program
Manage the product development backlog within their program of advanced analytics products
Coordinate the work of a cross-functional, full-stack execution team to develop and deploy all functionality and deliverables needed to drive product success
Influence cross functional partners in prioritizing data inputs to program's outcomes as well as business data & analytics teams developing content as a part of the program
Act as a primary point of contact and voice to the business for the products within their program
Lead and support the agencies or contractors, including content preparation of MSAs/Saas agreements with the business, legal, IT Security, and corporate procurement for complex technical and analytics needs
Develop and manage program communication plans for their program to a wide array of key audiences across the business
Drive adoption and support training for the advanced analytics products within their program
Qualification
Required
Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired
4+ years of relevant work experience
Consulting experience leading and influencing outcomes for broad-reaching, complex data and analytics programs that drive measurable business value working in an agile environment
Has strong skills in understanding complex business problems and designing analytical solutions for business needs
Has demonstrated experience in planning and coordinating analytics teams and project work
Experience with visualization platforms (e.g. Tableau, Qlikview, PowerBI, D3.js)
Solid understanding of Restaurant or Service business and range of data, potential analytical measurement & models needed at the enterprise level
Broad knowledge of technical platforms and analytical methods
Strong strategic and analytics consulting skills including Root Cause analysis for understanding complex enterprise-level business problems
Experience and skill in leading all phases of data and analytics programs and portfolios using agile methodologies
Outstanding enterprise-level thinker with good verbal and written communication skills including visualization and 'story telling' to audiences varying in technical acumen and data literacy
Able to build strong trusted relationships with technical and non-technical people at all levels across the enterprise
Can coordinate programs with multiple collaborative teams and workstreams anticipating and removing program roadblocks
Able to generate value through measurable business outcomes
Adept at overseeing change management initiatives resulting from new program and capabilities
Preferred
Master's degree in Business (concentration in Quantitative Methods, Finance, or Economics), Statistics, Math, Engineering, or other technical degree program
6+ years of relevant work experience
Experience with organizational key performance measurement, leading change management initiatives; agile software development (e.g., JIRA), innovation, or design thinking
Has experience shaping and influencing data and/or analytics strategy and policy
Agile ways of working, SCRUM, and change management
Company
Chick-fil-A Corporate Support Center
At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Cathy
CEO
Brent Ragsdale
Senior Vice President, Chief Financial Officer
Recent News
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