DuraServ · 5 hours ago
Collections Analyst, National Accounts
Coppell, TX
Full-time
Onsite
Senior Level
5+ years expDuraServ is a company focused on managing customer accounts and ensuring timely collection of outstanding invoices. The Collections Analyst III role is responsible for analyzing accounts receivable, resolving discrepancies, and coordinating with internal departments to facilitate collections.
Facilities Support ServicesMechanical EngineeringRetail
Responsibilities
Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding invoices
Contact customers via phone, email, and letters to remind them of payment due dates and negotiate payment plans when necessary
Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues
Reconcile accounts receivable ledger to ensure accuracy and completeness of payment records
Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner
Provide support for Strategic Customers
Coordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections
Maintain detailed and accurate records of collection activities and customer interactions in the accounting system
Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably
Provide excellent customer service while enforcing company policies and procedures related to credit and collections
Qualification
Required
High School diploma or equivalent is required
Strong communication and organizational skills
Skill in delivering responsive, high-quality customer service
Ability to identify and resolve problems
Advanced proficiency (knowledge) with Microsoft Office 365
Knowledge of accounting principles and bookkeeping fundamentals
Knowledge of credit and collection procedures
Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding invoices
Contact customers via phone, email, and letters to remind them of payment due dates and negotiate payment plans when necessary
Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues
Reconcile accounts receivable ledger to ensure accuracy and completeness of payment records
Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner
Provide support for Strategic Customers
Coordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections
Maintain detailed and accurate records of collection activities and customer interactions in the accounting system
Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably
Provide excellent customer service while enforcing company policies and procedures related to credit and collections
Instills Trust
Communicates Effectively
Demonstrates Customer Focus
Takes Initiative
Makes Quality Decisions
Drives Growth
Ensures Accountability
Drives Results
Preferred
Associate or bachelor's degree
Combined experience in Accounts receivable, collections, or related practices of 5 or more years with education is desirable
Previous experience with customer relations, accounts receivable, complex collections
Company
DuraServ
DuraServ supplies, install & service industrial doors, dock leveler, lifts, dock seals, shelters, fans, safety equipment & truck restraints.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-02Acquired
Leadership Team
David Iliff
Chief Executive Officer
Angela Parker
Chief Financial Officer
Recent News
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2025-11-05
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2025-07-19
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