Forward Air Corporation · 10 hours ago
Operations Planning Data Analyst
33215 DOWE AVE, Union City, CA, 94587, US
Full-time
Onsite
Mid Level
$112K/yr - $128K/yr
3+ years expForward Air Corporation is a leading provider of ground transportation and logistics services in North America. They are seeking an Operations Planning Data Analyst to utilize WMS/TMS technologies to improve operational efficiency and support decision-making through data analysis and reporting.
LogisticsService IndustryTransportation
Responsibilities
Build, maintain, and enhance operations-centric dashboards and reporting with Microsoft Power BI and Excel, as needed, using WMS/TMS (in this case, SAP EWM) as the primary data source
Develop operational data models that support fast, intuitive decision-making
Improve report usability, refresh performance, and clarity for non-technical users
Maintain documentation for operational metrics and reporting standards
Identify opportunities to reduce manual reporting and streamline daily operational reviews
Help standardize KPIs, dashboards, and reporting cadence across the assigned site(s)
Provide visibility across core operational metrics, such as inbound, outbound, returns processing, picking, packing, inventory, backlog, productivity, and Service Level Agreement (SLA) performance
Validate all data products to ensure they reflect operational realities and support same-day execution rather than historical reviews, alone
Partner with the Operations leaders on daily workload planning, volume vs. capacity analyses, and priority sequencing
Leverage data to support task assignments and monitor execution, providing real-time updates as needed
Provide end-of-day reporting highlighting planned vs. actual volumes, productivity, labor highlights, SLA adherence, exceptions, and recovery actions
Prepare and distribute custom dashboarding/reporting to the Operations leaders, Executives, and clients as requested
All other duties as assigned to meet evolving business needs
Qualification
Required
Undergraduate degree (or higher) in a related field from an accredited college or university preferred; High School Diploma or General Education Development (GED)/equivalent required
3+ years' experience in a third-party logistics (3PL) or contract logistics, manufacturing, or similar operations environment
Hands-on experience with WMS/TMS technologies (SAP, Oracle, Manattan, Blue Yonder, etc.) in a warehouse or distribution center environment
Expert-level proficiency with SAP Extended Warehouse Management (EWM); Experience translating SAP data into execution-focused operational reports
Strong proficiency in Microsoft Power BI (Power BI Desktop, Power Query, Power BI Service)
Advanced Microsoft Excel skills (v/x lookups, macros, visualizations, etc.); SQL experience preferred
Strong understanding of warehouse operations and KPIs, including exposure to workforce planning, capacity modeling, backlog recovery, etc
Strong written and verbal communication skills; comfortable translating data into insights for non-technical users
Experience building customized, nuanced reporting and dashboarding for different stakeholder groups, including executives and clients
Demonstrated discretion and confidentiality in handling and protecting sensitive information
Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings, events, and client engagements
Preferred
SQL experience preferred
Experience supporting daily operations planning or control tower functions preferred
Company
Forward Air Corporation
Forward Air has been a leader in the expedited ground transportation industry for over 40 years.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$925MKey Investors
Irenic Capital Management
2024-05-28Post Ipo Equity
2023-12-20Acquired
2023-09-20Post Ipo Debt· $925M
Leadership Team
Shawn Stewart
President & Chief Executive Officer
Jamie Pierson
Chief Financial Officer
Recent News
Investor's Business Daily
2025-12-04
Company data provided by crunchbase