The20 · 16 hours ago
Tier 2 IT Support Specialist
Annapolis, MD
Full-time
Hybrid
Mid Level
$65K/yr - $80K/yr
3+ years expEnglerIT is a results-driven IT Managed Services Provider (MSP) serving organizations across Maryland, Washington DC, and Northern Virginia. The Tier 2 IT Support Specialist will provide technical support for end users, troubleshoot various IT issues, and ensure systems remain stable and secure.
AdvertisingBrand MarketingMarketing
Responsibilities
Provide Tier 2 onsite and remote technical support for end users, workstations, servers, and client environments
Troubleshoot hardware, software, operating systems, VPNs, security tools, and business applications
Administer and support Windows Server, Active Directory, Azure AD, Group Policy, DNS/DHCP, and Microsoft 365
Perform system upgrades, patching, imaging, software deployments, and hardware repairs
Support network infrastructure including firewalls, switching, wireless, VPNs, and physical cabling
Deliver desktop support across Windows and macOS, with exposure to iOS and Android
Document work using ITSM/RMM tools (e.g., Kaseya BMS/VSA, IT Glue)
Travel to client sites as needed and collaborate with internal teams to ensure service continuity
Qualification
Required
3+ years of IT support, technical support, or systems administration experience
Strong knowledge of Windows OS, Windows Server, Active Directory, Azure AD, Microsoft 365, and networking fundamentals
Experience repairing and supporting desktop and laptop hardware
Strong communication skills and experience working in a multi-client or MSP environment
Valid driver's license and ability to travel regionally
Preferred
Certifications (CompTIA A+, Network+, Security+, Microsoft, or equivalent experience)
Virtualization experience (VMware, Hyper-V)
PowerShell or automation exposure
Experience with RMM/PSA and documentation platforms
Exposure to macOS, mobile platforms, or Google Workspace
Benefits
Paid Time Off and holidays
Medical, dental, and vision insurance
Certification reimbursement and professional development support
A culture built on drive, accountability, collaboration, and excellence
Company
The20
As a creative agency, being Tasmanian used to be a hinderance. But we know it’s actually an advantage. This place has made us resourceful.
11-50 employees
Funding
Current Stage
Early StageRecent News
EIN Presswire
2025-04-13
2024-12-17
Company data provided by crunchbase