Customer Support Specialist jobs in United States
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PingPong Payments · 4 hours ago

Customer Support Specialist

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry Level
money$65K/yr - $95K/yr
date1+ years exp

PingPong Payments is a global payment solutions provider that empowers eCommerce merchants. The Customer Support Specialist will deliver high-quality support to SMB eCommerce customers, acting as their primary contact for onboarding and day-to-day operations.

E-CommerceFinancial ServicesFinTechMarketplacePayments

Responsibilities

Provide high-quality customer support and onboarding for a portfolio of SMB eCommerce customers
Act as the primary point of contact for day-to-day operational queries, including account setup, payouts, platform functionality, and general product usage
Manage a high volume of inbound requests across support channels while meeting defined SLAs and quality standards
Support customers through KYC/KYB, ongoing due diligence, and compliance-related requests in line with internal policies
Troubleshoot issues, handle bug reports, and coordinate with internal teams to drive timely resolution
Identify recurring issues and contribute to improvements in processes, documentation, and customer education
Build strong customer relationships and, over time, identify opportunities to increase product adoption, retention, and customer lifetime value
Stay up to date on product enhancements and proactively educate customers on new features and capabilities

Qualification

Customer support experiencePayments knowledgeCRM proficiencyOrganizational skillsCommunication skillsCuriosityProblem-solvingDetail-orientedTeam collaborationAdaptability

Required

Bachelor's degree in Business, Technology, or a related field (or equivalent practical experience)
1+ years of experience in customer support, customer success, or account management, preferably within a software, fintech, or payments environment
Strong interest in payments, financial services, FX, or SaaS platforms
Ability to explain technical or operational concepts clearly to non-technical customers
Strong organisational skills with attention to detail and the ability to follow defined processes in a regulated environment
Comfortable working with CRM and support tools (e.g. Zendesk, or similar platforms)
Strong written and verbal communication skills
Fluent in English, both written and spoken

Benefits

Bonus
Equity
Comprehensive benefits package

Company

PingPong Payments

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PingPong is a global leader in cross-border payments, making it easier to send, manage, and receive money faster worldwide.
dateFounded in 2015
location
San Mateo, California, USA
people-size1001-5000 employees
web-link
https://usa.pingpongx.com/us/index

Funding

Current Stage
Late Stage
Total Funding
$122M
Key Investors
SinowisdomCICC
2019-03-01Series D
2018-09-20Series C· $102M
2018-03-22Series B· $20M

Leadership Team

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Yu Chen
Founder and CEO
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David Messenger
Chief Executive Officer for International Business
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Recent News

EIN Presswire
Cross border payment Market to Reach $206.5 billion by 2024 in the short run and $414.6 Billion by 2034
2025-12-01
PR Newswire UK
Cross border payment Market to Reach $206.5 billion by 2024 in the short run and $414.6 Billion by 2034 Globally, at 7.1% CAGR: Allied Market Research
2025-10-14
Fintech News Malaysia
CIMB and PingPong to Boost Cross-Border Payments in ASEAN
2025-09-24
Company data provided by crunchbase