Motorola Solutions · 5 hours ago
Customer Success Manager
Brentwood, TN
Full-time
Onsite
Mid Level
$105K/yr - $115K/yr
4+ years expMotorola Solutions is a global leader in critical communications and technology aimed at enhancing public safety. They are seeking a highly motivated Customer Success Manager to drive customer satisfaction, retention, and engagement, acting as a trusted advisor to build long-term relationships with clients.
Cyber SecurityTelecommunicationsVideo
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention
Build trusted advisor relationships with customers, establishing yourself as a strategic partner
Collaborate with customers to define goals, set key performance indicators, and track progress
Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value
Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement
Qualification
Required
4+ years of experience in customer advocacy, sales, engineering, or project management
Proficiency in CRM software and Customer Success platforms
Experience with B2B congratulable SaaS platforms
Ability to obtain necessary background clearance as required by customers
Strong communication and relationship-building skills, with a customer-focused mindset
Bachelors degree with 4+ years of experience in customer advocacy, sales, engineering, or project management
AND 3+ years experience with a CRM software
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Government Technology US
2026-01-17
2026-01-16
Company data provided by crunchbase