Wells Fargo · 18 hours ago
Security Response & Emergency Representative
CHANDLER, AZ
Full-time
Onsite
Entry Level
2+ years expWells Fargo is seeking a Security Response & Emergency Representative. In this role, you will work closely with Security Response Center analysts to ensure escalation guidelines are followed and perform moderately complex security and customer support tasks.
BankingFinancial ServicesFinTechInsurancePayments
Responsibilities
Work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures
Review, prioritize, and distribute work to meet deadlines and goals
Perform moderately complex and time-sensitive security, operational, and customer support tasks
Respond and resolve alarm system maintenance needs and security situations that arise in workplace
Receive direction from supervisor and escalate non-routine questions to more experienced staff through on-site collaboration
Interact with immediate team on basic information, plus internal and external customers, Security Response Center analysts, and vendors
Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures
Qualification
Required
2+ years of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Call center experience demonstrated through work or military experience
Experience in crisis management communications
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Basic knowledge and understanding of emergency procedures and handling emergency situations
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
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