Caudalie · 9 hours ago
Client Experience & Retail Associate
New York, NY
Full-time
Onsite
Entry Level
$19/hr - $22/hr
2+ years expCaudalie is a company specializing in beauty products and services, and they are seeking a Client Experience & Retail Associate. The role involves managing appointments, providing customer service, and supporting daily operations in the boutique/spa environment.
Manufacturing
Responsibilities
Answer phone, book and change appointments, perform sales transactions
Provide team members with daily appointment bookings and ensure timeliness
Ensure the boutique/spa is clean, organized and inviting to clients and guests
Stock and properly merchandise paper goods, retail supplies and Caudalie products
Communicate merchandise, supply and general needs to Boutique Spa Manager
Launder, fold and restock linens and communicate any maintenance needs to Boutique Spa Manager
Support Boutique Spa Manager with daily operational tasks, events and ad-hoc tasks
Notify Boutique Spa Manager of any appointment/scheduling issues, complaints and all client feedback
Perform opening/closing tasks that may include cleaning, drawer counts and safety checks
Other duties as assigned from time to time
Develop a deep knowledge about the brand, products and services
Promote products, services and business knowledgeably
Take initiative to present and sell merchandise in a professional manner
Meet needs and exceed expectations of clients
Ability to remain calm, courteous and professional when problem solving
Assist with event set-up and support Boutique Spa Manager with event logistics and execution
Provide excellent customer service and has superior communication skills
Participate in various training events to broaden knowledge and skills
Communicate with the Manager regarding stock needs, customer preferences, and special events
Other duties may be assigned from time to time
Qualification
Required
High school diploma required; Business degree preferred
2 years of work experience in a cosmetic and/or beauty sales role
Strong interpersonal and customer service skills with proper telephone etiquette
Strong problem-solving, communication, prioritization and multi-tasking skills
Flexible, desire to learn and grow, self-motivated, sales and results driven
Detail oriented, high energy, positive, team player, passionate and organized
Proficiency in Microsoft Office, booking software, POS systems and technology
Preferred
Business degree preferred
Company
Caudalie
Caudalie is a French skincare company manufacturing grape-oriented skincare products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aline-Laure Akpovi, EMBA, CPA
Group Chief Financial Officer
Allison Moyer
Brand Partner
Recent News
Business Insider
2025-05-17
2024-05-23
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