Atos · 1 hour ago
BUSINESS ANALYST
United States
Full-time
Remote
Senior Level
7+ years expAtos Group is a global leader in digital transformation, and they are seeking a specialized Business Analyst to drive the design and implementation of the Contact Preference Center. This role involves bridging member experience, marketing operations, data engineering, compliance, and CRM systems to create a unified platform for managing communication preferences.
Business DevelopmentConsultingEnterprise SoftwareInformation ServicesInformation TechnologyOutsourcingSoftware
Responsibilities
Conduct structured discovery sessions with Marketing Operations, Member Services, Compliance, Legal, IT, and CRM stakeholders to elicit comprehensive preference management requirements
Facilitate requirements workshops to understand member interaction patterns and preference capture workflows
Distinguish between business requirements (member experience goals) and technical requirements (system integrations, data flows, API specifications)
Develop detailed Business Requirements Documents (BRDs), Functional Specifications, and Technical Requirements aligned with customer’s documentation standards
Create comprehensive requirement traceability matrices linking member experience objectives to system capabilities and data architecture
Map current-state member communication journeys across all channels identifying pain points, inconsistencies, and preference management gaps
Design future-state experience flows showing how members discover, access, and update preferences through web, mobile, call center, and in-person touchpoints
Define user personas (self-service digital members, call center assisted, field office walk-ins) with specific preference management needs
Document detailed user stories with acceptance criteria covering preference selection, confirmation, downstream suppression, and preference change scenarios
Partner with Legal and Compliance teams to translate regulatory requirements into system specifications
Define real-time vs. batch synchronization requirements for preference updates across integrated systems
Create comprehensive process flow diagrams for preference capture, update, synchronization, enforcement, and audit scenarios
Produce data dictionaries defining preference attributes, consent types, suppression reasons, and metadata fields
Participate in agile ceremonies including sprint planning, backlog grooming, daily standups, sprint reviews, and retrospectives
Qualification
Required
7+ years of business analysis experience with focus on customer facing platforms, CRM systems, and data integration initiatives
Proven experience writing comprehensive BRDs, functional specifications, use cases, and user stories
Experience with requirements management tools (Jira, Confluence, Azure DevOps, Enterprise Architect)
Strong understanding of Agile/Scrum methodologies and BA role in agile delivery & iterative product development
Strong data literacy with ability to understand data models, schemas, and integration patterns
Company
Atos
Atos provides consulting services and solutions, ranging from supporting strategy development to enterprise solutions and technology.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.05B2024-12-10Post Ipo Equity· $234.85M
2024-07-15Post Ipo Debt· $1.82B
2010-06-11IPO
Leadership Team
Philippe Salle
Chairman and CEO
Florin Rotar
EVP, Group Chief Technology Officer
Recent News
Business Wire
2026-01-22
Channel NewsAsia
2026-01-22
2026-01-22
Company data provided by crunchbase