Cash Depot · 7 hours ago
Vice President of Field Services
Green Bay, WI
Full-time
Onsite
Mid Level
$120K/yr - $145K/yr
3+ years expCash Depot is seeking a Vice President of Field Services to lead and scale their field service operations related to ATM repair and maintenance. The role involves managing service teams, ensuring compliance with SLAs, and implementing strategic initiatives to enhance service performance and customer satisfaction.
Financial Services
Hiring Manager
Cyndi DeVoe
Responsibilities
Leadership and Team Management: Guide and motivate service teams to achieve service delivery goals
Process Improvement: Design, implement, and refine policies, standards, and procedures to improve service quality and efficiency
Problem-Solving: Act as a lead resource to resolve complex and high-priority service issues for customers and internal partners
Customer Focus: Ensure a customer-centric approach to business operations and promote customer satisfaction
Performance Monitoring: Track key performance indicators (KPIs) and operational data to assess service delivery and identify areas for improvement
Project Management: Launch and manage initiatives and projects to enhance service support processes
Stakeholder Communication: Provide updates, reports, and insights to leadership and other stakeholders
Other - Performs other related duties as assigned
Qualification
Required
Strong ability to lead and inspire teams
Capability to analyze data and identify operational bottlenecks or opportunities
Deep understanding of service delivery principles and customer satisfaction
Excellent communication skills to collaborate with teams, customers, and leadership
Results oriented and demonstrated strong sense of urgency
Ability to adapt to change in the workplace or assignment of duties
Problem solving, communication and teamwork skills
Proficient with Microsoft Office Suite or relevant systems
Operate within the corporate policy guidelines and business practices
Preferred
3-5 years of service management experience preferred
Company
Cash Depot
Cash Depot is the ALL-IN-ONE ATM and AIR/VAC customer-centered solution. Provide a full service of ATM placements, merchants.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Engels
Chief Financial Officer
Samir Youssef
Chief Operating Officer
Recent News
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