EXL · 2 days ago
Senior Consultant - Payments
Connecticut, United States
Full-time
Hybrid
Senior Level
$100K/yr - $130K/yr
5+ years expEXL is seeking a Senior Consultant in their Telecommunications practice to support clients in Retail Payments strategy and operations. The role involves advising on policy review, engaging with senior stakeholders, and developing strategies to enhance business and risk decisions.
AnalyticsBankingOutsourcing
Responsibilities
Evaluate retail payments and collections processes, controls and compliance frameworks, identifying operational or regulatory gaps and driving standardization across business units
Develop insight-driven recommendations to improve recoveries, compliance and customer experience by leveraging internal dashboards, collections tools and payment platforms
Deliver executive-ready storylines and presentations to highlight operational performance insights, along with process improvement and harmonization opportunities
Provide subject matter expertise to drive client outcomes and strengthen EXL’s industry-specific payments capabilities
Qualification
Required
Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field from a top-tier university, or an MBA with relevant domain experience
Minimum 5 years of experience in Payments Strategy and/or Operations, preferably in Strategy or Advisory/Consulting roles
Deep domain understanding across the retail payments lifecycle including customer segmentation, authorization and settlement workflows, dispute resolution and recovery strategy
Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments
Preferred
Experience with industry standard payments and collections technologies
Relevant certifications in Credit Risk, Fraud Risk, Risk Management or Payments (e.g., CFE, FRM, PRM, ETA CPP) are a plus
Prior consulting or advisory experience in telecom or adjacent industries
Experience operating in a Second Line of Defense or policy / risk oversight role
Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
Working knowledge of data visualization software such as Tableau, Power BI and Looker
Company
EXL
EXL is a provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries
10001+ employees
H1B Sponsorship
EXL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
The Orogen GroupFTV Capital
2018-10-02Post Ipo Debt· $150M
2006-10-20IPO
2004-12-01Series Unknown
Leadership Team
Rohit Kapoor
Chairman & Chief Executive Officer
Brad Burdick
SVP, Insurance Domain Platforms
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