Acrisure · 4 hours ago
Customer Service Representative
Oak Ridge, TN
Full-time
Onsite
New Grad, Entry LevelAcrisure is a company focused on building a community where people can grow and thrive. They are seeking an Entry Level Customer Service Representative to provide exemplary customer service through high volume inbound calls, emails, and chats, primarily focused on billing and payments.
Financial ServicesInsuranceInsurTech
Responsibilities
Provide exemplary customer service over the phone, online chat, or email
Document and update customer records based on interactions and customer needs
Develop and maintain a knowledge base of the evolving products and services
Mail requested documentation
Complete daily tasks when not on the phone or chat
Qualification
Required
Demonstrated experience in customer service or other related fields
Ability to build rapport with clients with an enthusiastic attitude
A problem solver with keen attention to detail
A “let's work together” approach with open communication, excellence in service, integrity, and accountability
Ability to build trust by working as a team member, as well as independently, with minimal supervision
A positive and professional demeanor
Ability to multitask and adapt to changes quickly
Excellent written and verbal communication skills
Strong computer skills
High school diploma or equivalent
Preferred
Insurance experience not required but beneficial
Benefits
Comprehensive medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
A complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave
Paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage
Company
Acrisure
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.
Founded in 2005
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$11.37BKey Investors
Bain Capital Special SituationsAbu Dhabi Investment AuthorityBDT & MSD Partners
2025-06-06Debt Financing· $550M
2025-05-20Private Equity· $2.1B
2024-06-05Debt Financing· $1.6B
Leadership Team
Greg Williams
Co-Founder, Chairman & CEO
Mark Wassersug
Chief Technology Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2025-12-08
Company data provided by crunchbase