GSM Outdoors · 23 hours ago
Deduction & Dispute Analyst
Irving,TX,US
Full-time
Onsite
Entry, Mid Level
2+ years expGSM Outdoors is a leader in outdoor lifestyle products, seeking a Deduction & Dispute Analyst to manage payment discrepancies. The role involves investigating and resolving deductions and disputes, improving cash flow, and collaborating with various teams to address issues efficiently.
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Responsibilities
Responsible for managing the deductions and dispute claims resolution process at a customer level
Determines validity of each deduction and dispute by identifying and thoroughly researching
Match open credits to deductions, identifying possible deduction patterns
Identify recurring deduction and/or dispute (trends) and work with appropriate parties to correct the problem
Utilize Customer Portals to research and dispute discrepancies
Process valid deductions credit memos and send out copies to customers- CC sales reps
Contact customers by email to address deduction or dispute status if no reply; repayment as needed
Review, maintain and address all inbox emails daily
Send dispute updates to mgmt., collections and/or claims team as needed
Follow-up internally and externally on deduction or dispute status within the same month; categorize/report outliers and reasoning
Interface with external/internal customers (Sales, Orders, Collections, etc.) to resolve deductions/disputes in a timely manner
Work with cross functional teams to identify root cause of deduction/chargebacks/disputes and recommend strategy for resolution
Maintain accuracy on All trackers, escalate issues to management as needed
Prepare and/or complete weekly/monthly reports for management timely
Perform other duties as assigned by management
Qualification
Required
Intermediate understanding of principles of finance, bookkeeping and accounting
Strong Knowledge of Microsoft Office, with intermediate to advanced excel
Professional demeanor in dealing with vendors and customers
Ability to adapt to changes and work in a fast-paced environment
Excellent listening, oral and written communication skills
Must demonstrate the ability to clearly and professionally express ideas to audiences of varying levels, including coworkers, supervisors and executives
Organization and prioritization skills
Strong attention to detail
Resourceful with ability to seek and apply feedback
Problem solving skills
Strong interpersonal skills; ability to work collaboratively in a team environment
High school diploma or equivalent required
Excellent decision making skills
2-3 years experience working with researching and resolving deductions and customer claims
Preferred
Prior experience working with Amazon and Walmart Customer Portals a plus
Critical thinker by nature with great attention to detail
Company
GSM Outdoors
GSM Outdoors, a provider of technologically-advanced, branded accessories for the hunting, sport shooting, and outdoor enthusiast markets.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-23Acquired
2019-04-01Series Unknown
2016-06-09Private Equity
Leadership Team
E
Eddie Castro
CEO and President
Recent News
2025-10-30
2025-03-17
Company data provided by crunchbase