Support Technician jobs in United States
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AMER Technology, Inc. · 6 hours ago

Support Technician

positionUnited States
timePart-time
remoteRemote
senioritySenior Level, Lead/Staff
date8+ years exp

AMER Technology, Inc. is seeking an experienced System Support Technician to provide back-end support for its enterprise Safety Incident Management System and other platforms. This role focuses on system administration, workflow management, reporting, and quality control to ensure reliable and efficient system operations.

Human Resources
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Work & Life Balance
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H1B Sponsor Likelynote

Responsibilities

Provide back-end administrative support for enterprise technology systems
Perform user administration, workflow review, and workflow creation
Conduct routine quality control and system troubleshooting
Support reporting needs by writing and maintaining reports using back-end databases
Assist with system configuration and ongoing maintenance
Participate in virtual meetings (Teams/WebEx) as required

Qualification

Back-end system supportQuality controlUser administrationWorkflow managementReport-writing toolsCority GX2 platformTechnical supportMicrosoft Office 365Technical customer serviceCreating documentation

Required

8+ years of experience supporting enterprise-level technology systems
8+ years of experience in: Back-end system support
Quality control and troubleshooting
User administration
Workflow review and creation
Strong experience using report-writing tools to extract and present meaningful data from databases

Preferred

3+ years of experience with the Cority GX2 platform
3+ years providing advanced or escalated technical support
1+ year creating job aids and system documentation
1+ year experience with Microsoft Office 365
1–3 years delivering professional technical customer service

Company

AMER Technology, Inc.

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AMER has a 20-year history of providing thousands of consultants to support staffing solutions and end-to-end software development projects.
dateFounded in 1995
location
San Antonio, TX, US
people-size201-500 employees
web-link
http://www.amersolutions.com

H1B Sponsorship

AMER Technology, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase