Rakuten · 2 days ago
Account Specialist
San Francisco, California
Full-time
Onsite
New Grad, Entry Level
$51K/yr - $87K/yr
0+ years expRakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals and businesses. In this role, you will support clients in their affiliate marketing initiatives, managing a client portfolio and collaborating with internal teams to enhance customer satisfaction and marketing performance.
E-CommerceElectronicsFinTechInternetPayments
Responsibilities
Acquires foundational knowledge of client relationship management principles, processes, and tools to effectively support team objectives
Communicates with clients to address basic inquiries, ensuring timely responses and enhancing customer satisfaction
Analyzes basic client data and feedback to identify trends, inform decision-making, and recommend improvements
Coordinates routine client requests and supports the resolution of simple issues, ensuring alignment with service standards
Contributes to the preparation of client reports and presentations, compiling data and insights for stakeholders
Drafts client communications, including emails and basic documentation, to support engagement and maintain strong relationships
Escalates more complex client concerns to senior team members or management, ensuring proper resolution and follow-up
Builds initial relationships with clients through regular interactions, laying the groundwork for long-term partnerships
Does simple administrative tasks to support the client relationship team, such as scheduling meetings and updating CRM systems
Manage communication and act as liaison between publishers, advertisers, and account managers
Update client promotions, creative and communications as necessary
Audit creative and placements as mandated by account team/client
Review partnered affiliate websites to identify optimization opportunities
Qualification
Required
0-2 years relevant work experience Required
Bachelor's Degree Required
Technical Abilities: Must be able to quickly learn proprietary software to manage campaigns and report results
Solid proficiency with Excel and Power Point for client-ready reports and presentations
Ability to learn Rakuten tools and processes
Exemplary written and oral communication skills
Able to complete tasks efficiently and effectively
Able to work across several teams and departments
Preferred
2-4 years Preferred
Communication, marketing, business majors preferred
Benefits
Discretionary bonus
Health
Vision
Dental insurance
401k matching
PTO
Volunteer Time Off (VTO)
Other employee benefits
Company
Rakuten
Rakuten is a provider of e-commerce, fintech, digital content, and communications products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.27BKey Investors
Japan Post Holdings
2025-10-17Post Ipo Debt· $546.3M
2024-12-05Post Ipo Debt· $550.22M
2024-04-04Post Ipo Debt· $1.98B
Leadership Team
Mickey Mikitani
Founder, Chairman & CEO
K
Kentaro Hyakuno
Director, Executive Vice President & COO
Recent News
2026-01-09
Deccan Chronicle
2025-12-25
Company data provided by crunchbase