The Hanover Insurance Group · 2 hours ago
Sr Field Property Adjuster - Bridgeport, CT
Bridgeport, CT
Full-time
Onsite
Senior Level
5+ years expThe Hanover Insurance Group has been a trusted provider for over 170 years, committed to delivering on promises during critical times. They are seeking a Senior Field Property Adjuster to manage moderate to complex property claims, requiring advanced investigation and negotiation skills, while ensuring compliance with regulatory standards and providing exceptional service to clients.
Insurance
Responsibilities
Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response
Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed
Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners
Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements
Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts
Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations
Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations
Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency
Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII)
Maintains comprehensive factual and organized claim records and prepares detailed reports summarizing findings and recommendations
Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials
Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience
May represent the company in mediations, arbitrations, and trials
Qualification
Required
Bachelor's degree or equivalent experience with claim handling
Typically requires 5–10 years of adjusting experience
Strong knowledge of local geography, regulations, and public safety agencies
Ability to build rapport with insureds and navigate the insurance and legal climate
Strong working knowledge of applicable statutes, regulations, case law, and third-party legal liability concepts
Skilled in negotiation and developing strategies to influence outcomes
Demonstrates sound judgment and decision-making, including litigation and compliance matters
Communicates clearly and effectively in both verbal and written formats across a variety of situations
Highly organized with the ability to manage complex workflows and project work
Demonstrates strong time management and desk management skills
Makes informed decisions based on thorough analysis of complex issues
Evaluates risks and outcomes, acts independently within authority, and identifies patterns in claims to support resolution strategies
Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders
Ability to quickly assess customer concerns and anticipate questions
Skilled in using claims systems and Microsoft Office Suite
Ability to use a personal computer and other standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast paced, changing or stressful environment
Ability to perform work in a noisy/loud work environment
May be required to have and maintain sufficient home-based internet connection
Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs
Ability to perform field work in adverse weather
Benefits
Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
Company
The Hanover Insurance Group
The Hanover Insurance Group, Inc., based in Worcester, Mass., is the holding company for several property and casualty insurance companies.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-08-19Post Ipo Debt· $500M
1995-10-20IPO
Leadership Team
Mark Coderre
Vice President, Deputy CISO
Kate B. Williams
President, E&S
Recent News
2025-11-03
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