PHFM | Facilities Maintenance - Interior & Exterior Services · 14 hours ago
Account Manager II
Westerville,OH,US
Full-time
Onsite
Mid, Senior Level
3+ years expPHFM is an industry leader in Facilities Maintenance, seeking an Account Manager II to lead a team and foster client relationships. The role involves managing work orders, finances, and team performance in a fast-paced environment.
Facilities Services
Responsibilities
Manage and lead a team of direct reports
Determining training needs and schedules
Career pathing and developmental plans
Review team performance against Service level agreements with improving scores, analyzing trends
Assist team in prioritization of day through pulling daily work order reporting and identify any high priority tasks
Ensure work orders are completed each month and accurate
Analyze volume trends
Ensure compliance with SLA requirements
Monitor and assist on escalated and or high visibility projects
Reviewing Key performance indicators and implementing SOPs
Ensure adherence to billing terms and maximize profitability
Manage client relationships equally and effectively
Develop positive client relationships
Assist and/or guide through client escalations or high-profile projects
Ability to create meeting decks and perform client calls at a scheduled cadence
Ensure all client inquiries are addressed
Support department initiatives
Root cause analysis
Collaborate on business development needs
Foster cross-departmental relationships through cooperation
Ability to prioritize and complete tasks by deadlines with conflicting due dates
Assist in work order and vendor partner negotiations
Assist in monitoring and/or executing after-hours tasks on evenings, weekends, and holidays when needed
Perform additional tasks as assigned
Qualification
Required
Bachelor's degree or equivalent experience in a related field
Minimum of 3 years of experience in account management
Previous experience in management
CMMS Experience
Proficient in Microsoft Office Applications
Intermediate to advanced Excel skills necessary
Preferred
Previous experience in Facilities Maintenance/Construction a plus
Benefits
Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
401(k) Retirement Plan with company match.
PTO, 11 Company Holidays and Paid Parental Leave
Wellness activities
Ongoing professional development and continuing professional education.
Company
PHFM | Facilities Maintenance - Interior & Exterior Services
PHFM is a national facilities maintenance company delivering interior and exterior services to multi-location businesses across retail, restaurants, banking, healthcare, education, industrial, hospitality and more industries.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase