Amazon · 4 hours ago
Sr. Partner Development Manager, Global Enterprise Services - Amazon Leo
Bellevue, Washington, USA
Full-time
Onsite
Senior Level
$169K/yr - $229K/yr
5+ years expAmazon is an initiative to increase global broadband access through a constellation of satellites. The Senior Partner Development Manager will serve as the primary technical point of contact for strategic reseller partners and technology solution distributors, ensuring high technical standards in service delivery.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels
Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
Coordinate partner onboarding and integration projects, managing timelines, dependencies, and technical milestones across multiple partner accounts
Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities
Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem
Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation
Work closely with Partner Success Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
Identify opportunities to improve partner technical capabilities through training, certification programs, and technical enablement initiatives
Coordinate with Customer Delivery Engineers (CDEs) and Customer Delivery Managers (CDMs) for complex partner integrations requiring custom technical solutions or project coordination
Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
Monitor partner service delivery quality, technical KPIs, and operational health metrics to drive continuous improvement
Qualification
Required
Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology)
Experience participating in or leading technical collaborations and creating alignment across diverse groups (e.g., hardware engineering, software engineering, program management)
Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
5+ years of technical support or consulting experience in partner-facing roles
3+ years of experience with operational and troubleshooting functions across two or more of the following technical domains: Networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, partner systems integration
Working knowledge of satellite communication systems including LEO/GEO architectures, RF fundamentals, link budgets, and antenna systems
Understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures for telecommunications service providers
Experience managing technical relationships with reseller partners, systems integrators, or technology distributors
Preferred
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
Bachelor's degree, or experience working in science, technology, engineering, or mathematics (STEM)
Experience in a 24x7 operational services or support environment
AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
3+ years of satellite communications ground systems and operations experience
Experience in managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation
Experience with mission-critical, 24x7 operations
Experience triaging and developing security alerts and response automation, conducting front-line analysis, and providing escalation support
Experience as a technical lead supporting partner ecosystems, internally or externally in a partner-facing role
Proven experience working with reseller partners, systems integrators, or technology distributors in telecommunications or satellite connectivity
Track record in influencing partner technical teams in operational and strategic technical decisions
Project management experience coordinating partner integrations, technical onboarding, or multi-stakeholder deployments
Knowledge of SD-WAN deployment, AWS integration patterns (Direct Connect, VPN, hybrid architectures), and cloud-native networking
Understanding of SCADA systems, IoT connectivity, or industrial network architectures
Experience developing partner technical training programs and certification frameworks
Proven ability to diagnose complex multi-vendor integration issues across satellite, terrestrial, and cloud networks
Experience with partner performance monitoring, technical KPIs, and service quality metrics
Understanding of partner business models including reseller operations, systems integration, and technology distribution
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase