NOVALINK SOLUTIONS LLC · 1 day ago
Customer Support Technician, A., Entry \- Hybrid Celebration, FL
Kissimmee, Florida, United States
Full-time, Contract
Hybrid
Entry Level
1+ years expNOVALINK SOLUTIONS LLC is seeking a Customer Support Technician to provide computer and user support. The role involves installing and configuring hardware and software, troubleshooting technical issues, and assisting with audio-visual setups.
Information ServicesProfessional ServicesTelecommunications
Responsibilities
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
Monitor service ticket queue and resolve tickets as assigned
Document work performed and resolutions
Install, configure, and troubleshoot audio-visual and video conference equipment as assigned
Perform basic network and telephony support
Provide on-site support for remote troubleshooting by other OIT technical staff
Travel between FDOT locations required 25% - 40%
Concentration and desire to work in desktop support
Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
Assist in coordinating audio-visual setup and videoconference support
Assist with annual inventory scanning and equipment surplus
Install, configure, and update software
Participate in team projects, meetings and assignments
Responsible for reading and following the Department’s Procedures and Policies
Responsible for understanding and enforcing the Department’s Policies and Procedures
Responsible for documenting solutions to Technology issues
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
Perform other related duties as assigned
Ability to lift up to 50 lbs
Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather
Qualification
Required
High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware
1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems
Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience
Associate degree from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware
Ability to lift up to 50 lbs
Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather
Must be able to comprehend assignments, organize workload, and meet deadlines with little direction
Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings
Works well with clients and customers
Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis
Is open to change, new processes (or process improvement), and new information
Shows friendliness, courtesy, understanding, and politeness to others
Motivates, encourages, and challenges others
Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations
Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team
Knowledge of the ideologies, techniques and tools for quality assurance and control
Company
NOVALINK SOLUTIONS LLC
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company.
51-200 employees
H1B Sponsorship
NOVALINK SOLUTIONS LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (30)
2023 (38)
2022 (25)
2021 (26)
2020 (20)
Funding
Current Stage
Growth StageCompany data provided by crunchbase