RSA Tech · 5 hours ago
Information Technology Support
New York, United States
Contract
Onsite
Entry, Mid Level
2+ years expRSA Tech is seeking an IT Support Helpdesk professional to provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. The ideal candidate will troubleshoot problems, ensure timely resolution, and deliver excellent end-user support.
AnalyticsInformation ServicesInformation Technology
No H1B
Hiring Manager
Krish Gupta
Responsibilities
We are seeking 2 to 5 years IT Help Desk Support professional to provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks
The ideal candidate will troubleshoot problems, ensure timely resolution, and deliver excellent end-user support
Qualification
Required
2 to 5 years IT Help Desk Support experience (L2)
Technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks
Troubleshooting problems and ensuring timely resolution
Excellent end-user support
Cloud platforms (Microsoft 365, Google Workspace)
Basic understanding of cyber security principles
IT certifications such as CompTIA A+, Network+, ITIL
Operating Systems: Windows, macOS, Linux (basic administration & troubleshooting)
Networking Basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi issues
Software Support: MS Office / Microsoft 365, email clients, browsers
Ticketing Systems: ServiceNow, Jira, Zendesk, Fresh service
User Account Management: Active Directory, password resets, group policies
Remote Support Tools: TeamViewer, Any Desk, RDP
Company
RSA Tech
RSA Tech is an information technology services and solutions company.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase