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Apptronik · 3 hours ago

Senior Customer Success Manager

Austin, TX

Full-time

Hybrid

Senior Level

5+ years exp

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. They are seeking a Senior Customer Success Manager to partner with Fortune 500 innovation leaders on the adoption of emerging robotics and automation technologies, guiding customers through complex enterprise deployments and delivering measurable business outcomes.

Artificial Intelligence (AI)Industrial AutomationMachinery ManufacturingRobotics

Responsibilities

Build and strengthen strategic relationships with C-suite executives, innovation sponsors, and operational leaders

Lead enterprise onboarding, training, and adoption programs to ensure ROI and sustained value

Conduct executive business reviews, workshops, and site visits to align goals and outcomes

Develop and execute strategies to identify new opportunities within customer organizations, expanding adoption across multiple use cases and business units

Map complex customer organizations, stakeholders, and workflows to drive account penetration

Serve as the voice of the customer, influencing Apptronik's product roadmap and GTM priorities

Partner with Sales on expansion strategies, contract renewals, and long-term account growth initiatives

Translate Apptronik's product roadmap and technical capabilities into customer-centric solutions

Build ROI models and successful metrics to demonstrate the business impact of deployments

Track and analyze adoption and performance data, surfacing insights for continuous improvement

Act as the senior escalation point for technical or operational issues, coordinating internal teams to deliver resolution

Qualification

Executive relationship managementStrategic growth planningMobile robotics knowledgeCustomer success experienceTechnical fluencyExceptional communication skillsNegotiation skillsAdaptability

Required

Strong track record of building and maintaining trusted executive relationships and driving strategic growth in complex organizations

Exceptional executive communication, presentation, and negotiation skills

Ability to thrive in high-ambiguity, high-growth environments and translate evolving roadmaps into business value

In-depth knowledge of mobile robotics, automation or enterprise technology integration

Mindset: Highly motivated, adaptable, and thrives in a fast-paced, results-driven environment

Willingness to travel ~30% to customer sites

Bachelor's degree in business, marketing, or related field (MBA preferred), or equivalent experience

Experience: 5–10 years in customer success, business development, sales, or enterprise account management, with proven success managing Fortune 500 or global enterprise accounts

Preferred

Industry Background: Robotics, industrial automation, enterprise SaaS, logistics, 3PLs, retail distribution, manufacturing, or other emerging technologies preferred

Company

Apptronik

Apptronik is a robotics company that designs and builds human-centered robotics systems.

Founded in 2016

Austin, Texas, USA

51-200 employees

https://apptronik.com

Funding

Current Stage

Growth Stage

Total Funding

$762.79M

Key Investors

Humanoid GlobalTerex

2025-11-25Series B· $331M

2025-10-02Corporate Round· $0.06M

2025-02-13Series A· $403M

Leadership Team

Jeffrey Cardenas

CEO

Nicholas Paine

CTO

Recent News

GlobeNewswire

Robotics Market Projected to Reach US$ 199.50 Billion by 2035, Supported by Continued Investment Activity Says Astute Analytica

2026-01-14

36kr.com

A single statement from Jensen Huang has sparked another craze.

2026-01-11

PitchBook

10 of the biggest winners from 2025’s AI boom

2025-12-25

Company data provided by crunchbase