Spectrum · 4 hours ago
Senior Manager, Software Development – Conversational IVR and AI
Charlotte, NC
Full-time
Onsite
Senior Level
6+ years expSpectrum is a leading provider of communication and entertainment products, and they are seeking a Senior Manager to lead a team in developing innovative conversational IVR and AI solutions. This role involves designing and deploying next-generation voice and chat solutions while ensuring integration with existing systems and alignment with technical standards.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Lead a software development team in designing, developing and deploying conversational IVR and AI solutions using platforms including Avaya Experience Portal, Avaya Aura, Avaya Breeze, Dialogflow, Kore.ai, Agentic and Google Agentic
Oversee integration of advanced conversational interfaces with existing systems, optimizing IVR workflows and call routing to elevate customer interactions
Guide the implementation and ongoing improvement of AI-driven voice and chat solutions, ensuring alignment with Spectrum’s technical standards and architecture
Collaborate with cross-functional teams to prioritize initiatives, allocate resources and manage budgets and timelines for enterprise projects
Act as the primary escalation point for technical and project challenges, resolving obstacles to support timely and successful solution delivery
Ensure robust documentation and effective knowledge sharing on all conversational AI and IVR initiatives
Advise leadership on strategic direction, technical planning and the adoption of emerging technologies in conversational systems
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, related field or equivalent work experience
6+ years of software engineering experience
3+ years of leadership experience
Proficiency in reading, writing and speaking English, with clear and professional communication skills
Hands-on experience with Avaya platforms (Experience Portal, Aura, Breeze), Dialogflow, Kore.ai, Agentic and Google Agentic
In-depth knowledge of IVR system design, integration and optimization
Knowledge of Spectrum products and services
Strong attention to detail and quality with effective problem-solving and communication skills
Expertise in automation, testing and code quality for voice and chat solutions
Demonstrated experience leading Agile or Scrum teams in software development environments
Ability to take ownership of technical decisions and deliver results under pressure
Capacity to manage multiple projects and apply best practices in software delivery
Preferred
Experience leading Agile teams and facilitating Agile ceremonies
Experience with data analytics software integration in conversational platforms
Familiarity with WiFi and wireless technologies, architectures and standards
Experience with Continuous Integration and Continuous Delivery pipelines for IVR/AI solutions
Understanding of Test-Driven Development and automated testing for conversational interfaces
Strong familiarity with software architecture patterns and their application to voice and chat solutions
Benefits
Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase