Tennova Healthcare- North Knoxville Medical Center · 23 hours ago
Financial Counselor II
Powell, TN
Full-time
Onsite
Entry, Mid Level
2+ years expTennova Healthcare - North Knoxville Medical Center is seeking a Financial Counselor II to ensure accurate processing of patient accounts. This role involves financial counseling, payment arrangements, and addressing complex financial inquiries while collaborating with patients and clinical staff.
Responsibilities
Reviews daily admissions and missed opportunity reports to ensure payment sources are identified and financial counseling is provided
Establishes patient payment arrangements in accordance with departmental guidelines
Completes financial assistance applications accurately and guides patients through the process
Processes adjustment requests and monitors for accuracy of updates to patient accounts
Documents all account-related activities and communications in the appropriate system using standardized comment types
Responds to patient questions regarding account and insurance information and ensures timely return of calls
Monitors assigned accounts to ensure adherence to payment programs and follows up on non-compliance
Establishes and maintains communication with patients prior to visits, during hospitalization, and post-discharge to ensure account resolution and point-of-service collections
Collaborates with peers, department staff, and leaders to support positive patient experiences and address concerns
Investigates and resolves patient issues, escalating to leadership or researching additional information as needed
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
2-4 years of experience in hospital registration, billing, or financial counseling required
Strong working knowledge of insurance verification, billing processes, and financial assistance programs
Excellent communication and interpersonal skills
Ability to handle sensitive information and maintain confidentiality
Proficiency with patient accounting systems and Microsoft Office applications
Strong problem-solving skills and ability to work independently
Preferred
Experience in handling patient accounts and payment arrangements preferred
Company
Tennova Healthcare- North Knoxville Medical Center
North Knoxville Medical Center is an acute care hospital.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Rich
Chief Executive Officer
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