Atkore · 5 hours ago
Customer Service Account Manager I
Harvey, Illinois, United States
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $57K/yrAtkore is a leading provider of electrical, safety and infrastructure solutions. They are seeking a Customer Service Account Manager I to support the Customer Service team, drive on-time delivery, and improve the customer experience across the organization.
IndustrialIndustrial ManufacturingManufacturing
Responsibilities
Back up CS desk coverage for vacations/call offs by territory
Small territory/agent
Assist CSR’s daily with working back orders
Assist CSR’s daily with new orders
Work with DP on weekly Status Reports (Recovery Dates)
Review Red Yellow Green Reports and update orders with comments and recovery dates
Review orders for resourcing for available stock
Assist with escalations
Assist with Agent/Distributor uploads and communication
Assist with IT enhancement, problem solving, and module testing orders
Clerical-Order materials, meetings, expense reports, reservations and etc
Assist with standard work documents
Audit late shipment reports and report paretos and countermeasures
Work credit/debit and RMA’s
Correct Dating on Cope and metal framing as requested
Assist with EDI maintenance on daily orders that are stuck in the staging file
Qualification
Required
High School diploma required, continuing college education a plus
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Experience with CRM software, preferably Salesforce.com
Excellent oral and written communication skills
Excellent planning and organizational skills
Strong mathematical skills
Ability to work independently and/or with little supervision in a team environment
Ability to handle multiple projects and meet deadlines
Ability to maintain a positive attitude
Strong problem solving skills
Preferred
Experiences with JDE a PLUS
The ideal candidate will have a Experience in lean manufacturing or business system based company is a plus
Benefits
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Company
Atkore
Atkore is a leading manufacturer of electrical products for commercial, industrial, data center, telecommunications, and solar applications.
Founded in 1959
5001-10000 employees
H1B Sponsorship
Atkore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (7)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Bill Waltz
President and CEO
David Johnson
Chief Financial Officer
Recent News
2025-10-06
2025-09-30
2025-09-29
Company data provided by crunchbase