Everon · 15 hours ago
Tech Support Rep I
Irving, TX
Full-time
Onsite
New Grad, Entry LevelEveron is a company that values its employees as the key to its success, providing opportunities for career advancement and growth. The Tech Support Rep I role involves assisting customers and technicians with technical questions, troubleshooting diverse products, and collaborating with team members to implement technical solutions.
Business IntelligenceCommercialFacilities Support ServicesSecurity
Responsibilities
Assist customers with technical questions
Assist technicians with technical questions
Assist internal customers with technical questions
Perform remote downloading duties
Quality Control installations and account setups
Collaborate with Tech Support and Field personnel
Schedule branch service calls
Upload/download all types of panels
Assist with training Tech Support personnel
Perform special projects assigned to the department
Troubleshoot a wide variety of diverse products and handle customer grievances
Position requires weekend, holiday and shift work and may require mandatory overtime
Assist will all departmental functions as defined by leadership
Qualification
Required
High school diploma or General Education Degree (GED)
Must have alarm technology skills, including troubleshooting, installation, monitoring and programming
Customer Service and problem-solving skills
Decision making skills and independent judgments are important to this position
There is continuous need for strong interpersonal, communication, creativity and people skills
Continuous use of discretion is necessary
Requires constant reading, writing, speaking and understanding of the English language
Ability to operate independently with minimal supervision and perform duties with little direction given
Ability to read, write, and comprehend simple instructions, short correspondence, and memos
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables
Preferred
Some experience preferred, with various alarm systems and their operation to include experience with Fire Systems, 2-way systems, CCTV and Card Access; or equivalent combination of education and experience
Company
Everon
Everon deploys and manages integrated security, fire, and life safety solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Bresingham
Chief Executive Officer
Mark Foley
Chief Financial Officer
Recent News
2025-12-05
2025-09-17
2025-09-15
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