Acme Lock and Door · 15 hours ago
Service Dispatcher
Cincinnati, OH
Full-time
Onsite
Entry Level
$20/hr - $28/hr
2+ years expAcme Lock & Door is a reputable company specializing in commercial locksmithing and security solutions. They are seeking a Service Dispatcher to drive efficiency and organization while meeting high customer expectations, collaborating closely with the Customer Success team and technicians.
Building MaterialCommercialReal Estate
Responsibilities
Dispatch locksmith technicians, as well as ensure daily flow and tagging, using Service Titan
Organizes and oversees the schedules, routes, and work of technicians
Communicates expectations, timelines and job requirements to technicians; as well as set up additional appointments based on technician feedback
Listen to customer concerns with the goal of identifying the causes of the problem
Work with Management and technicians to schedule time for servicing vehicles
Support the End of Day call procedures, ensuring that completed dispatched calls are correctly closed-out and invoiced within 48hrs
Qualification
Required
2+ years of experience in dispatch and customer service (preferably in a fast-paced, tech enabled environment), experience with dispatch systems a plus
Strong Communication and problem solving skills - calm under pressure and solution-oriented, effectively engages with all levels of the organization
Excellent multitasking and superior organizational skills
Positive attitude, and a passion for delivering great customer experiences
Ability to effectively present information to customers
Ability to motivate and maintain a high level of enthusiasm among the team
Ability to prioritize a large list of items to meet deadlines and goals of the team and customers
Benefits
We provide a company laptop and phone.
We provide a range of healthcare options, including medical, dental, and vision insurance, to keep you and your family healthy and covered.
A 401(k) plan with competitive match to help you plan for your future and achieve long-term financial security.
Enjoy generous paid time off and holidays to recharge.
We encourage continuous learning and growth. Access to training programs and opportunities for career advancement are available.
Access confidential counseling and support services for personal or professional challenges.
Company
Acme Lock and Door
ACME Lock is a family owned, small business that began in 1933.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase