North East Medical Services · 16 hours ago
Clinic Operations Manager
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$112K/yr - $129K/yr
2+ years expNorth East Medical Services is seeking a Clinic Operations Manager to manage one or more facilities providing ambulatory care services. The role involves ensuring high quality, cost-effective, patient-centered care while developing fiscal budgets and supporting staff development.
Hospital & Health Care
Hiring Manager
Adam Au
Responsibilities
Manages the daily operations of ambulatory care services throughout the continuum
Ensures staff provides the highest quality of care and are in compliance with Primary Care Medical Home (PCMH), state, federal and local requirements
Collaborates with the Medical Director, Associate Medical Director (AMD) and other health care providers in establishing, implementing, and maintaining quality patient care, to improve quality metric standards and to meet the external client expectations
Collaborates with the Medical Director and AMD in developing/implementing the level of patient services and the day-to-day operations of the department
Acts as a liaison with payer representatives and/or regulatory entities
Leads various audit efforts
Acts as patient advocate resolving patient care issues
Demonstrates strong interpersonal communication skills
Develops, monitors, and manages budgets and resource allocations
Supports Medical Director, Associate Medical Director (AMD) in achieving quality and financial goals
Provides on-going staff development
Provides staff feedback on an on-going basis. Performs annual evaluations to all direct reporting staff
Develops implements and monitors departmental policies and procedures which support the organization’s goals
Manages and resolves human resource, employee and department safety, and risk management issues
Determines the appropriate staff mix for staffing purposes
Develops processes to screen, interview, hire, train, and maintain the competency of all department staff
Provides coaching/counseling sessions as appropriate
Develops and maintains effective procedures, and working relationships with other departments in the organization, regulators, and external customers
Ensures staff and patient confidentiality is maintained
Direct supervision of a department involving responsibility for results in terms of costs, methods, and personnel. Responsible for carrying out supervisory/managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and hiring of employees; planning, assigning, scheduling, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Performs other job duties as required by manager/supervisor
Qualification
Required
Bachelor's degree in Administration or related field or master's degree
At least 2 years managerial experience
Excellent interpersonal skills and the ability to handle difficult people and difficult situations
Experience in staff development
Excellent written and oral skills
Accountable to handle money and balance finances
Ability to provide excellent customer service and assist in the resolution of disputes
Current documentation of Basic Life Support
Must be able to fluently speak, read and write English
Preferred
Master's degree
Fluent in Chinese (Cantonese and Mandarin)
Fluent in other languages
Benefits
Free medical, dental and vision insurance for employee, spouse and/or children
Company contribution to 401(k)
Company
North East Medical Services
North East Medical Services (NEMS) is one of the largest community health centers in the United States targeting the medically underserved Asian population.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rachel Koh
Chief Operating Officer
Kenneth Tai
Chief Health Officer
Recent News
San Francisco Chronicle
2025-04-06
The Business Journals
2024-05-24
2024-05-24
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