LanceSoft, Inc. · 6 hours ago
Unified Communications Analyst
Boston, MA
Full-time, Contract
Onsite
Mid Level
$60/hr - $64.29/hrLanceSoft, Inc. is a company seeking a Unified Communications Analyst to support the implementation of a new SIP unified communications platform. The role involves managing system upgrades, providing technical support, and coordinating with vendors and internal teams.
Information Technology
Responsibilities
Support the strategy and scheduling for the implementation of the enterprise-wide upgrade, migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform
Create detailed time and material estimates for new system builds and large-scale upgrades
Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time
Provide advanced technical and design support for the Avaya Communication Manager (CM), Call Center, and Client (Call Management System) environments during the transition
Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms
Monitor and maintain call center performance metrics, leveraging prior experience with Avaya Client
Develop and document detailed system configurations and procedures (Visio experience a plus)
Create clear, user-friendly instructions and training materials for end-users across all business units
Assist in training call center agents on new system features
Effectively work across various groups and business units to define technical requirements and processes
Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus)
Drive a personal vehicle to visit work sites and to assist at emergencies and/or events as needed and or take MBTA to sights
Perform all other duties and projects that may be assigned
Qualification
Required
Support the strategy and scheduling for the implementation of the enterprise-wide upgrade, migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform
Create detailed time and material estimates for new system builds and large-scale upgrades
Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time
Provide advanced technical and design support for the Avaya Communication Manager (CM), Call Center, and Client (Call Management System) environments during the transition
Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms
Monitor and maintain call center performance metrics, leveraging prior experience with Avaya Client
Develop and document detailed system configurations and procedures (Visio experience a plus)
Create clear, user-friendly instructions and training materials for end-users across all business units
Assist in training call center agents on new system features
Effectively work across various groups and business units to define technical requirements and processes
Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus)
Drive a personal vehicle to visit work sites and to assist at emergencies and/or events as needed and or take MBTA to sights
Perform all other duties and projects that may be assigned
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase