Pratt Industries · 7 hours ago
Customer Service Representative
Lewisburg, OH
Full-time
Onsite
Mid Level
3+ years expPratt Industries is seeking a Customer Service Representative (CSR) responsible for processing customer orders and addressing inquiries while ensuring high customer satisfaction. The CSR plays a crucial role in managing inventory and supporting internal teams to meet customer needs efficiently.
ManufacturingRecycling
Responsibilities
Take and process customer orders in a timely manner based on customer needs and plant production schedules
Ensure accurate processing of purchase orders and manage order acknowledgments
Maintain up-to-date records of customer orders and any changes to the order, ensuring all confirmations and paperwork are properly communicated
Monitor and maintain inventory levels for all required products
Update and distribute daily reports to customers, providing them with necessary order information and updates
Run and review reports for correctness, ensuring that all data is accurate and up-to-date
Serve as the primary point of contact for customer inquiries, complaints, and issues
Follow up on customer concerns and resolve any issues by collaborating with internal teams as needed
Process and track new item requests, ensuring necessary documentation is collected and approvals are obtained before production
Work closely with the Sales, Production, and Accounting teams to ensure smooth order processing and resolution of issues
Coordinate and submit tooling paperwork (cutting die/print plates) for approval and production
Assist sales staff as needed with customer accounts and sales-related tasks
Adhere to the daily machine schedule and proactively recommend improvements to optimize production schedules while meeting cost, quality, and delivery goals
Support and follow all company policies, procedures, and safety guidelines
Maintain a professional, positive, and productive relationship with all team members
Other duties as assigned by management
Qualification
Required
Excellent verbal and written communication skills
Ability to effectively communicate with customers, vendors, and internal teams
Ability to perform basic arithmetic calculations and compute percentages, ratios, and rates as required for order processing
Ability to apply common sense and critical thinking to solve a variety of customer and operational issues
Able to work independently and make decisions with limited information
Proficient in Microsoft Office Suite (Word, Excel)
Knowledge of production processes and quality standards (ISO and QS)
Strong time management and organizational skills
Demonstrated ability to motivate and coach team members
Preferred
High School diploma or GED
Minimum of 3 years' experience in a customer service or administrative role, preferably in a manufacturing environment
Experience in the corrugated container industry
Proficiency in Microsoft Excel and Word
Company
Pratt Industries
Pratt Industries is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Philip Elder
Manufacturing Executive
Recent News
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