ECLARO · 20 hours ago
Computer Support Specialists
Albany, NY
Contract
Onsite
New Grad, Entry LevelECLARO is looking for a Computer Support Specialists for their client in Albany, NY. This role involves providing 1st Level Support for Help Desk and Security Incidents, assisting users with the Statewide Financial System, and maintaining documentation of issues and requests.
Staffing & Recruiting
Responsibilities
1st Level Support for Help Desk and Security Incidents
Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk
Accurately document all issues and requests during the initial call
Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users
Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements
Support users in the use of the system including, but not limited to, navigation, access, and reports
If required, route issues and requests to appropriate second line of support
Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours
Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
Participate in appropriate training, work groups and agency meetings
Qualification
Required
Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
Knowledge of basic accounting principles
Excellent communication skills
Works well with others
Reliable and trustworthy
Ability to multi-task and set priorities
Ability to write non-technical correspondence, communicate in writing
High School Graduate with Some College
Preferred
Experience with ServiceNow or other ticket or case management software is a plus
MS SharePoint knowledge is desirable
Ability to run SQL scripts or queries is a plus
Computer Science related degree is preferred
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
Founded in 1999
1001-5000 employees
H1B Sponsorship
ECLARO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
Company data provided by crunchbase