Cook Solutions Group · 1 day ago
NOC Technician/IT Helpdesk - Portland, OR
Portland, OR
Full-time
Onsite
Entry Level
$21.39/hr - $21.39/hr
1+ years expCook Solutions Group is seeking a skilled NOC Technician/Technical Help Desk Technician to join our dynamic team. This role involves monitoring dashboards and ticketing systems, promptly responding to technical issues, and supporting our external customers with alarm and access control systems, ATMs, and camera surveillance.
ConsultingInformation TechnologySoftware
Responsibilities
Monitors Dashboards and Ticketing Systems
Reviews alarm activity and notifies appropriate parties
Responds immediately to issues and/or escalates them when appropriate
Remotely resolves issues
Answers phones and provides exemplary customer service
Troubleshoots ATM/alarm calls and Camera Surveillance
Performs daily, manual status checks
Performs other related duties as required
Qualification
Required
High School Diploma or GED equivalent
Working towards or has completed IT certification program
1-2 years related experience and/or training; or equivalent combination of education and experience
Excellent oral and written communication skills
Excellent time management skills
Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, Firewalls, and MS Office
Preferred
Customer service experience is a plus
Benefits
CSG pays 90% of the PPO insurance premium for the employee
100% for a high deductible plan
50% for the dependents
A 401(k)-retirement match
Paid Time Off (PTO)
8 paid holidays per year
16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Company
Cook Solutions Group
Cook Solutions Group is an IT consulting firm offering software, hardware, and customer service solutions for banking and managed services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Cook
CEO
Levi Daily
CTO
Company data provided by crunchbase